You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Can't start Dropbox because of permission error
Hi!
I have two profiles on my Mac: one for my personal use, and one for my professional use. The profile for personal use has admin rights, the profile for professional use does not (but I could se...
Hi Walter!
That second solution didn't work either, but what I did was I set my Work profile on my Mac as an admin, deleted Dropbox doing the clean uninstall (your first solution), redownloaded and... it worked! I didn't try to have the same Dropbox accounts on both my Personal and Work profile... but that's ok - I can open both, I'll work with shared folders to transfer stuff from one to another and boom! Thanks a lot for your time and help.
Walter
Dropbox Staff
Dropbox StaffHi there ameliebouan; welcome to the Community!
Could you perform a clean, advanced re-install and let me know if you still get the same error?
Thanks!
Hi Walter! Alas... yes, exact same error. What can be done?
- Walter
Sorry to hear this persists, Amelie.
Let's try another route at this point:
1. Open your Terminal app (Located at /Applications/Utilities/Terminal)
2. Copy and paste the following line (highlighted below) into the Terminal and press ENTER. PLEASE make sure you copy and paste this command (don't type it by hand), as getting it wrong could cause some harm. You'll be prompted for your computer's admin password (not your Dropbox password) after entering the first command. Keep in mind that the password field in the terminal will remain blank as you type your password. After you type it, just press ENTER. You'll know that these instructions complete normally once the initial line of text (called prompt) comes up again:
sudo mv ~/.dropbox ~/.Trash/dropbox.old
Please note that once the prompt displays, the instruction completed the requested task. If the command returns an error, or does not respond after an hour, you may want to try restarting your computer and trying this step again.
3. Restart Dropbox from the Application folder, then please sign in and apply any Selective Sync settings you may have had prior to this reset during the sign in process. Your account will take a few moments to reindex the files and sync any pending changes.
If the desktop app still doesn't start then please copy and send me (a screenshot of) the result from the Terminal commands and any error messages.
Thanks!
Hi Walter!
That second solution didn't work either, but what I did was I set my Work profile on my Mac as an admin, deleted Dropbox doing the clean uninstall (your first solution), redownloaded and... it worked! I didn't try to have the same Dropbox accounts on both my Personal and Work profile... but that's ok - I can open both, I'll work with shared folders to transfer stuff from one to another and boom! Thanks a lot for your time and help.
- شكرا لك ولجهدك المبذول من أجلي ارجو ان تكلل بنجاح
Sorry for my English! I changed the name of the account and user folder and the dropbox app refused to install. This entry into the terminal and restarting the iMac helped. Thank you(Spasibo - Спасибо), Walter!
- Walter
thank you so much for posting this!
totally fixed my permission errors.
really appreciate your help
this sentence fixed EVERTHING:sudo mv ~/.dropbox ~/.Trash/dropbox.old
you are amazing.
