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Greg15's avatar
Greg15
New member | Level 2
5 years ago

Cant see files in a shared folder

I have a shared folder with a client that has been active for a few months with no problems.  For a second time this week, the client uploaded files and I can't se them for over 24 hours. Status in my menu bar shows tick "Up to date"

Client has given me a screen shot showing the files on their end.  Please advise any troubleshooting.

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  • Greg15's avatar
    Greg15
    5 years ago

    Client figured out their mistake and we can all see the files now.  Thanks for your attention to this matter

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi Greg15, thanks for checking in with us - let's see what we can find. 

    At first, can you or the other user see the files in question on the website? 

    Also, how did they add the files to the shared folder? Was it through the website or the desktop app?

    Keep me posted!

    • Greg15's avatar
      Greg15
      New member | Level 2
      5 years ago

      Client figured out their mistake and we can all see the files now.  Thanks for your attention to this matter

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        No worries, Greg15! Glad to hear that everything's sorted for you. 

        If anything else comes up, you know where to find us. :sunglasses: Have a lovely day ahead!

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