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Greg15's avatar
Greg15
New member | Level 2
5 years ago

Cant see files in a shared folder

I have a shared folder with a client that has been active for a few months with no problems.  For a second time this week, the client uploaded files and I can't se them for over 24 hours. Status in m...
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  • Greg15's avatar
    Greg15
    5 years ago

    Client figured out their mistake and we can all see the files now.  Thanks for your attention to this matter

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi Greg15, thanks for checking in with us - let's see what we can find. 

At first, can you or the other user see the files in question on the website? 

Also, how did they add the files to the shared folder? Was it through the website or the desktop app?

Keep me posted!

  • Greg15's avatar
    Greg15
    New member | Level 2
    5 years ago

    Client figured out their mistake and we can all see the files now.  Thanks for your attention to this matter

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      No worries, Greg15! Glad to hear that everything's sorted for you. 

      If anything else comes up, you know where to find us. :sunglasses: Have a lovely day ahead!

    • Debby M.'s avatar
      Debby M.
      Collaborator | Level 10
      5 years ago

      Hi Greg - would you be prepared to share what it was that your client did wrong?

      It may help me because for I too have had the same issue with a client who I've been having sharing a file with for 2014 and for the third time this month she's insistent that she has uploaded a file in the normal way, and I can't see it.

      Many thanks!

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hey Debby M. - thanks for nudging us on this thread. 

        I'd be happy to help in the meantime, I'll just need a bit more info on this, such as:

        • Are you or the other user able to see the files in question on the website?
        • How did they upload the files - via the website, the desktop app, or the mobile app?

        Let us know what you find - thanks!

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