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Forum Discussion

BBCjustin's avatar
BBCjustin
Explorer | Level 4
2 years ago

can't open jpg on my dropbox app on my phone

Good morning, I woke up today and I can't open jpg files in the dropbox app on my iphone. My phone has the latest update and so has the Dropbox app.   I have two Dropbox profiles but I can't op...
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meredithcardall's avatar
meredithcardall
New member | Level 2
My images just came back. I haven’t done anything in the last three hours. I hope it’s working now for everyone.
Kenda's avatar
Kenda
Helpful | Level 5
2 years ago
Yes! Everything is working correctly for me now too. Thank you Dropbox Guru’s!
  • eriq c.'s avatar
    eriq c.
    Helpful | Level 7
    2 years ago

    :star:️:star:️:star:️ Everything is working again! Thank you Dropbox. :sun_with_face:

  • j_m_martin's avatar
    j_m_martin
    Helpful | Level 5
    2 years ago
    Yes, many thanks to all at Dropbox. My images seem to be displaying as they should now. It would be interesting to know what caused the problem, and how they fixed it.
  • Jlion029's avatar
    Jlion029
    Helpful | Level 5
    2 years ago
    They’re all back! Thank you Dropbox
  • BBCjustin's avatar
    BBCjustin
    Explorer | Level 4
    2 years ago

    Hi, this morning I can open jpg's again on my phone. Thanks for helping fixing the problem! 

    I'm still not sure what the issue was but I guess Dropbox fixed from their end.

    Best

    J

     

  • eriq c.'s avatar
    eriq c.
    Helpful | Level 7
    2 years ago

    This is such a great comment. Can you share with us what happened?

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