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HaseebMIT's avatar
HaseebMIT
Helpful | Level 6
3 years ago

Can't open file

Hi Dropbox Community, I am getting a weird message whenever I try to open the Excel file thru the Dropbox App on my Android ... It says *Can't open file We couldn't apply organizational policies ...
Error Messages
Microsoft Office
Mobile
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  • HaseebMIT's avatar
    HaseebMIT
    3 years ago

    Hi Hannah & Jay ,

     

    I hope you both are doing well. 

     

    I contacted Microsoft Community about the said problem. They also don't have any clue about this. 

     

    So, I took a leap of faith and deleted all the Microsoft Apps from my android device and re-installed them later.

    Surprisingly, it works and I am able to edit the files in my DropBox thru the android app. 🙌🏻😊

     

    I am sharing this here for the whole community. 

     

    Thanks & Regards,

    Haseeb

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi HaseebMIT, thanks for bringing this to our attention.

Is your mobile owned by a company or managed by one?

Is this for any Excel file on your device?

This will help me to assist further!
HaseebMIT's avatar
HaseebMIT
Helpful | Level 6
3 years ago

No Jay!

It's my personal mobile and the file is in my Dropbox, owned by myself ... 

 

It's happening with all the Excel files ... 

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