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jdt34's avatar
jdt34
Explorer | Level 3
3 years ago

Can't open any files from my Android phone

I got a new Android phone about three weeks ago. When I accessed my Dropbox files, I was able to open some and not others. Now I am unable to open any files on the phone. Instead, I receive this mess...
Android
Error Messages
Mobile
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  • Jay's avatar
    Jay
    3 years ago

    It seems like the device itself isn't allowing the Dropbox app to access the internet to download files. 

    There is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains.

    I'd recommend checking all of these possibilities, and try connecting to a different WiFi network, or use cellular data, to see if there is any difference.

Mark's avatar
Mark
Icon for Super User II rankSuper User II

Do you have an appropriate application on your phone to open them? 

jdt34's avatar
jdt34
Explorer | Level 3
3 years ago
One more thing. On the Dropbox website I can open the same files with my phone that won't open in the app.

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