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Forum Discussion
Can't open any files from my Android phone
I got a new Android phone about three weeks ago. When I accessed my Dropbox files, I was able to open some and not others. Now I am unable to open any files on the phone. Instead, I receive this mess...
It seems like the device itself isn't allowing the Dropbox app to access the internet to download files.
There is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains.
I'd recommend checking all of these possibilities, and try connecting to a different WiFi network, or use cellular data, to see if there is any difference.
Mark
Super User II
Super User IIDo you have an appropriate application on your phone to open them?
- I have Microsoft Office on my phone, and it opens Word files outside of Dropbox just fine. My phone also opens PDFs outside of Dropbox with no problem. But within the Dropbox app, nothing opens.
- One more thing. On the Dropbox website I can open the same files with my phone that won't open in the app.
