You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Can't open a file sent to me via Dropbox
Someone sent a dropbox file and when I try to open it it says ' "that file" does not exsist?
DoorArchitects wrote:
it says ' "that file" does not exsist?
What says that? That's not a message from Dropbox. How did they send you the file? What type of file is it?
Dropbox doesn't open files. It's just a method of storage or transfer. You need an appropriate application for the file type in question in order to be able to open it.
There is no error message. I am new to dropbox and just need to open a document sent to me. It tells to sign in with my receiving email and I do that but still not able to view the document.
Walter
Dropbox Staff
Dropbox StaffHey 3079 - welcome to our Community!
Can you please tell me if you're trying to access this file from the web on your computer or a mobile device? Do you have the applications needed to open PDF files on this machine?
Have you tried another browser other than the one you currently use?
Could you send the steps you take to do this and a screenshot of the last screen you're on before you reach this dead end?
Thanks for going through all my prompts here and please let me know what you find.
