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DoorArchitects's avatar
DoorArchitects
New member | Level 2
7 years ago

Can't open a file sent to me via Dropbox

Someone sent a dropbox file and when I try to open it it says ' "that file" does not exsist? 
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  • Rich's avatar
    Rich
    7 years ago
    DoorArchitects wrote:

    it says ' "that file" does not exsist? 

    What says that? That's not a message from Dropbox. How did they send you the file? What type of file is it?

     

    Dropbox doesn't open files. It's just a method of storage or transfer. You need an appropriate application for the file type in question in order to be able to open it.

3079's avatar
3079
New member | Level 2

There is no error message. I am new to dropbox and just need to open a document sent to me. It tells to sign in with my receiving email and I do that but still not able to view the document.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey 3079 - welcome to our Community!

 

Can you please tell me if you're trying to access this file from the web on your computer or a mobile device? Do you have the applications needed to open PDF files on this machine? 

 

Have you tried another browser other than the one you currently use? 

 

Could you send the steps you take to do this and a screenshot of the last screen you're on before you reach this dead end? 

 

Thanks for going through all my prompts here and please let me know what you find.

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