You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

DoorArchitects's avatar
DoorArchitects
New member | Level 2
7 years ago

Can't open a file sent to me via Dropbox

Someone sent a dropbox file and when I try to open it it says ' "that file" does not exsist? 
Error Messages
View
  • Rich's avatar
    Rich
    7 years ago
    DoorArchitects wrote:

    it says ' "that file" does not exsist? 

    What says that? That's not a message from Dropbox. How did they send you the file? What type of file is it?

     

    Dropbox doesn't open files. It's just a method of storage or transfer. You need an appropriate application for the file type in question in order to be able to open it.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hey there DoorArchitects, thanks for posting on the Community & welcome aboard! 
 
In order to make sure that I send over the most relevant troubleshooting steps, could you provide some more details on what you’re experiencing?
 
  • Could you let me know what the error message reads? 
  • I’d also appreciate a screenshot (omitting personal info), as well as a step-by-step description of what’s happening in your next message, so as to check the results we’re getting on our end as well.
 
Once I have this info, I’d happily go ahead & troubleshoot together. In the mean time, have a great day & thanks again!
3079's avatar
3079
New member | Level 2
7 years ago

There is no error message. I am new to dropbox and just need to open a document sent to me. It tells to sign in with my receiving email and I do that but still not able to view the document.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey 3079 - welcome to our Community!

     

    Can you please tell me if you're trying to access this file from the web on your computer or a mobile device? Do you have the applications needed to open PDF files on this machine? 

     

    Have you tried another browser other than the one you currently use? 

     

    Could you send the steps you take to do this and a screenshot of the last screen you're on before you reach this dead end? 

     

    Thanks for going through all my prompts here and please let me know what you find.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!