We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

damonfakhri's avatar
damonfakhri
Explorer | Level 4
7 years ago

Canon RAW (CR2) files appear darker; jpegs ok when uploaded

Hi all, I just uploaded RAW and jpeg versions of some photos to dropbox. The jpegs appear as normal, but the RAW data photos are showing as darker. Once downloaded from dropbox again, they appear as ...
Desktop
Download
Sort and Preview
Sync
  • Lusil's avatar
    Lusil
    7 years ago
    Hey damonfakhri, thanks for your response on the matter & thanks for the screenshots!
     
    I can clearly see what you meant, & I’d happily investigate this technical issue in more depth with you via email. If you agree to continue this discussion through our Official Support Channel as well, I’ll make sure to get in touch with you from my end. Once you confirm, I’ll write to you as soon as possible. 
     
    Thanks again for posting on the Dropbox Community & I'm looking forward to your next message here!
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hey damonfakhri, thanks for your response on the matter & thanks for the screenshots!
 
I can clearly see what you meant, & I’d happily investigate this technical issue in more depth with you via email. If you agree to continue this discussion through our Official Support Channel as well, I’ll make sure to get in touch with you from my end. Once you confirm, I’ll write to you as soon as possible. 
 
Thanks again for posting on the Dropbox Community & I'm looking forward to your next message here!
damonfakhri's avatar
damonfakhri
Explorer | Level 4
7 years ago

Thanks very much! Yes, I would like to continue this conversation in order to resolve the issue. How do I start the conversation on email? Thanks a lot in advance.

  • 310EI's avatar
    310EI
    Star | Level 17
    7 years ago
    damonfakhri wrote:

    Yes, I would like to continue this conversation in order to resolve the issue. How do I start the conversation on email? Thanks a lot in advance.

    Hello, damonfakhri...

     

    Below are some guidelines for contacting support.

     

    Please post your ticket number here and I'll forward it to Lusil who can look into it for you.

     

    Phone support is available to Dropbox Business customers, your administrator can give the phone number and required PIN to you.  Basic and Plus accounts use the ticket system.

     

    1. Submit a help request.
    2. Afterwards, you can track your ticket.

     

    Replies usually take 1 to 3 business days with Plus and Pro users getting priority (longer for basic members).



    PLEASE BE AWARE:

    Do not submit more than one ticket for your particular problem.  Doing so will force your ticket to the end of the queue again which is counter-productive.



    SUPPORT OPTIONS FOR INDIVIDUAL & TEAM PLANS:

     

    If image doesn't load... refresh your browser, F5. Otherwise try again later


    HELP REQUEST TOPICS:

    If you cannot find an appropriate help request topic to choose from, then select:

    If image doesn't load... refresh your browser, F5. Otherwise try again later

    If image doesn't load... refresh your browser, F5. Otherwise try again later

    If image doesn't load... refresh your browser, F5. Otherwise try again later

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!