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Forum Discussion

herrliedholm's avatar
herrliedholm
Explorer | Level 4
3 years ago

Cannot open text files. Undefined error.

When I try to open text files in dropbox from windows explorer I get "Undefined error" (translated from swedish). The local files with green check mark opens fine. When I select to make file local it...
desktop
Dropbox Plus
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Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi there herrliedholm, sorry to hear you're having issues with this.

 

Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Also, what's the desktop app's exact status and version as shown in your system tray at the moment?

 

Thanks!

  • herrliedholm's avatar
    herrliedholm
    Explorer | Level 4
    3 years ago

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      And is this only happening with online only files herrliedholm?

       

      If so, I'd suggest making them available offline before trying to open them on your computer. 

      • herrliedholm's avatar
        herrliedholm
        Explorer | Level 4
        3 years ago

        Yes, making them as available offline solves the problem. So you are confirming that Dropbox is unable to open text files directly from windows explorer? When can I expect to have this fixed? It is what dropbox is all about, making cloud storage available without effort and complexity.

        Regards

        /Peter

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