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Forum Discussion
Cannot open downloaded Zip due to "Unable to expand (file name).zip into Downloads (Error 2)
I am trying to download photos from my photographer's Dropbox account to my external hard drive. When I try to open the Zip (which shows size 7.53GB), I receive this error:
"Unable to expand (file name).zip into Downloads (Error 2 - No such file or directory.)"
I see that many other people have this issue. How can it be resolved?
- Hannah
Dropbox Staff
Hey CKominiak, thanks for reaching out with this.
Is this zipped file saved as a zip on our website as well, or did you download a bunch of individual files, which were downloaded as zipped?
If they are individual files, do they preview correctly on our site?
And have you tried a different service to unzip them?
Keep me posted.Hi Hannah,
I figured I would make easy for you to see exactly what is going on by creating a short ~1 min. video for you.
Please see the video here: https://www.loom.com/share/260a08c8e9eb4051ba4ad4ad9e755dc7
I should add that I have had no difficulty downloading the individual files (photos) when it's just one at a time; however, I need to download the entire file, which contains hundreds of photos. This is why I'm trying to download the entire file, which downloads as a zip file, but then I cannot open the zip file.
Thank you!
- Hi everyone,
I upload zip files from my windows computer and then when I download them from dropbox to my Mac, the files do not open. It says “ unable to expand” . Do you think the files are corrupted or some thing? Is there a solution for that? I had exactly the same error (on Mac as well). Found that using 'The Unarchiver' app instead of the default Mac utiliity allowed for a perfect unzip process. So should possibly be filed as a Mac bug.
