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Forum Discussion

miapercival's avatar
miapercival
Helpful | Level 5
3 years ago

Cannot download any files from my dropbox

Hi team, 

Having major problems downloading files from my dropbox.

It says there is an error with my download no matter which account I am logged into online, or which file it is. I have tried incognito mode, cleared cache, tried different browsers and nothing works.

Thanks

Download
Error Messages
Web
  • miapercival's avatar
    miapercival
    3 years ago

    Hi Walter, 

    Of course when I go back onto Dropbox to get a screenshot it starts working!!!!!!!!

     

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey miapercival, sorry to hear about this.

     

    If this persists after clearing your browser's cache and on other browsers with no plugins or extensions running, could you send us a screenshot of the error you're getting?

     

    Thanks a bunch!

    • miapercival's avatar
      miapercival
      Helpful | Level 5
      3 years ago

      Hi Walter, 

      Of course when I go back onto Dropbox to get a screenshot it starts working!!!!!!!!

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Glad to hear it's sorted now miapercival
         

        Let us know if you come across a hiccup like this in the future. 

         

        Cheers!

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