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Forum Discussion
Can no longer open powerpoint files
I tried to back up all my files last night and they seem to have vanished from my laptop and are now only on my dropbox. When I tried to download them back to my mac, all of my powerpoints now have a...
Jay
Dropbox Staff
Dropbox StaffHi sophiieallan, it definitely sounds like the file is now a .icloud file. If you attach a screenshot, it should be visible in the file name. The UFO icon indicates that it can't be previewed on Dropbox, so most likely all those files you see are now .icloud files.
This happens if you use iCloud to backup your files, it stores files in the Documents folder, and others, in their servers. If you enabled the computer backup feature, it's possible that Dropbox saved these .icloud files from the Documents folder instead of the full versions.
Could you try recovering the files from iCloud to see if this helps?
This happens if you use iCloud to backup your files, it stores files in the Documents folder, and others, in their servers. If you enabled the computer backup feature, it's possible that Dropbox saved these .icloud files from the Documents folder instead of the full versions.
Could you try recovering the files from iCloud to see if this helps?
Hi Jay,
Thanks, I've managed to access my iCloud drive however they aren't on the iCloud drive either or in my recently deleted on iCloud. Furthermore the un-openable files have no vanished from my dropbox app. I have no idea what's happened? Any more suggestions?
Thanks
- JayCould you check the version history of one of the files to see if you can recover an old version with all the data in it?
You can also try using a third party app or service to recover files from your computer.Hi Jay,
That doesn't seem to do anything as the older version also seems to be corrupted too. Is it due to it being a .icloud file?
Thanks
- JayYes, a .icloud file is a file that has been uploaded to iCloud, so the file is simply a placeholder, which you can see by the file size being only 178 bytes, which is extremely small for any file.
Since it looks like the files can't be recovered by Dropbox, you'll need to see if there's another recovery service or app that can help on your machine.
I'm sorry I can't be more helpful on this matter.
