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Forum Discussion

jeffaugust's avatar
jeffaugust
Helpful | Level 5
10 months ago

All of the sudden I can't play audio files on my iPhone... any idea why?

I have the Dropbox iphone app and all of the sudden the m4a and mp3's in my folders are not playable. I see the same audio thumbnail I have always seen but it just spins and spins and eventuall...
iOS
Mobile
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  • jeffaugust's avatar
    jeffaugust
    10 months ago
    This is resolved now. Updating iOS to 17.4 fixed the issue.
jeffaugust's avatar
jeffaugust
Helpful | Level 5
App version is 368.2.2

ios v 17.3.1

it doesn't work on my home network or on cellular.
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey jeffaugust, what’s the size of the of the .mp4 and .mp3 files you’re unable to play on your Dropbox account? 

 

Can you send a visual of what you end up seeing?

 

Did you start having this issue after a specific update in your OS/Dropbox app?

  • jeffaugust's avatar
    jeffaugust
    Helpful | Level 5
    10 months ago
    This is resolved now. Updating iOS to 17.4 fixed the issue.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      We're glad to hear it's sorted now and thanks for the update on this too jeffaugust 

       

      Have a lovely week ahead and see you around the Community! 

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