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Forum Discussion
Adobe not downloading online only files from projects
Hi All,
after updating to MacOS 12.3 I have not been able to open project files (Premiere/After Effects) without errors of not finding files that are in dropbox as 'online only'. Prior to the Mac ...
Hi there,
In order for this fix to be applied, you need to opt into Dropbox for macOS on File Provider. The latest version of Dropbox for macOS utilizes Apple’s updated File Provider API and fixes issues related to opening online-only files in third-party applications for users on macOS 12.5 or higher. You can read more about opting into Dropbox for macOS File Provider here. Please note that not all users are eligible at this time.
This is being rolled out to Dropbox Teams at the moment, but the team admin must choose to opt-in for the entire team when they are told it has been made available. If you are experiencing this issue, and are a member of a Dropbox team, then we recommend to align with your team admin and ensure that they opt-in as soon as they can, so that this issue is fixed for you. You can find out more here.Regards,
Emmet
Wow, I am glad to announce this is finally working for me again.
I happened to check the setting as mentioned in this link and this time I actually had the option - I didn't before.
Got it all enabled and working on the mac.. So far it seems fine and it's working just like before, files open perfectly.
I was able to toggle File Provider on in the admin console, but only one out of five of my team members has received the notification to upgrade to File Provider. All others are still not eligible. Is there a reason why this is? Is it totally random when these notices go out?
- Megan
Dropbox Staff
Hey Planet Nutshell, thanks for posting here today!
The members' device must be running macOS 12.5 or later to use Dropbox for macOS on File Provider. However, using macOS 13+ is strongly recommended. Is that the case for your members?
Do they have any external volumes, that might be preventing them from updating? You can also have a look here for more info.
Keep me posted, and we'll take it from there!
Yes, we are all using Mac OS 14. No one is using an external drive. Thanks!
- Megan
Thanks for the info Planet Nutshell!
Do you happen to know approximately how many files these members have synced locally on their device?
This might be affecting the update to File Provider, especially if they have too many files synced locally.
