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Forum Discussion
".pdf files are supported but something went wrong"
Hello, i'm having the same issue. This is only happening in one office. If i try to open the same link in another office, it opens. This affects all pdf files. I can open all other sites. I've compared the ip settings and the dns settings are the same. Incognito mode makes no difference.
- Nancy
Dropbox Staff
gbeca, are you having issues with accessing any other Dropbox web pages, or is this only happening when previewing PDF files? Does the error appear with any other types of files?
I’d also like to know the average size of the PDF files you’re previewing.
Finally, you mention using a link. Did someone else send you a shared link to those files you can't preview?
Other Dropbox web pages open up fine, this is only happening when previewing PDF files. No other issues with other type of files. The average size of the PDF files are under 2 kb. I've tried it with links created by me and other users.
They are small in size - kb. I think because they are corrupted.
Incognito mode makes no difference.
- Nancy
bacarruth, so, if I get this right, the files can’t be previewed on the Dropbox website, and they can’t be opened after being downloaded either. Correct?
Were these files shared with you or were they personal files that you had saved on Dropbox?
If you have the mobile app downloaded on your mobile device, can you export them there too and let me know if they throw the same error?
Thanks for the screenshot, gbeca! When was the last time you were able to preview this specific file on your Dropbox account? Was it previewing at first?
If this shared link was sent to you by another user, can they check if it previews on their end?
