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gbeca's avatar
gbeca
Explorer | Level 3
5 months ago

".pdf files are supported but something went wrong"

Hello, i'm having the same issue.  This is only happening in one office.  If i try to open the same link in another office, it opens.  This affects all pdf files.  I can open all other sites.  I've c...
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gbeca's avatar
gbeca
Explorer | Level 3

Other Dropbox web pages open up fine, this is only happening when previewing PDF files.  No other issues with other type of files.  The average size of the PDF files are under 2 kb.  I've tried it with links created by me and other users.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi gbeca, for a PDF file, 2 KB in size is extremely small, could you confirm that this is the right size? If so, do larger PDF files around 1 MB or more preview normally?

 

If you download the PDF files, do they preview on your computer directly?

  • gbeca's avatar
    gbeca
    Explorer | Level 3
    5 months ago

    The PDF files and links are good as I can open them from other location.

    • gbeca's avatar
      gbeca
      Explorer | Level 3
      5 months ago

      If I download the PDF files, they do preview on the computer.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Could you clarify what you mean when you say that you can open them from another location? Do you mean using a different computer or browser?

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