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Forum Discussion
gbeca
5 months agoExplorer | Level 3
".pdf files are supported but something went wrong"
Hello, i'm having the same issue. This is only happening in one office. If i try to open the same link in another office, it opens. This affects all pdf files. I can open all other sites. I've c...
Nancy
Dropbox Staff
gbeca, are you having issues with accessing any other Dropbox web pages, or is this only happening when previewing PDF files? Does the error appear with any other types of files?
I’d also like to know the average size of the PDF files you’re previewing.
Finally, you mention using a link. Did someone else send you a shared link to those files you can't preview?
gbeca
5 months agoExplorer | Level 3
Other Dropbox web pages open up fine, this is only happening when previewing PDF files. No other issues with other type of files. The average size of the PDF files are under 2 kb. I've tried it with links created by me and other users.
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