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Forum Discussion

edeyoung75's avatar
edeyoung75
New member | Level 1
3 days ago

".pdf files are supported but something went wrong" error on website preview

I have tried opening in a different browser, in incognito, and going back in history with no luck... anyone that can help would be nice as I have a bunch of legal files I need to open asap  
File access
Preview
Restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 days ago

How large are they? Are they password protected?

Do they download, as it suggests, and open safely?

  • edeyoung75's avatar
    edeyoung75
    New member | Level 1
    3 days ago

    Not larger than other files that do open, no password protection and yes they download, but still can't open

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 days ago

      Hey edeyoung75 - sorry to jump in here, but what is the exact error you're getting when trying to open those files locally on your device after downloading them from the website?

      • edeyoung75's avatar
        edeyoung75
        New member | Level 1
        3 days ago

        Please see above screenshot and title

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