Forum Discussion

Helpful | Level 5

5 years ago

.pdf files are supported but something went wrong.

got the following error ".pdf files are supported but something went wrong."

Moishe
5 years ago
Never mind, meanwhile, figured out that it was a filter issue, thanks

Dropbox Staff

5 years ago

Hi Moishe - welcome to our Community!

I'm sorry to hear you got an error upon trying to preview a PDF file of yours.

Now, just to make sure we're troubleshooting the right thing here, could you provide some additional information so I can advise further?

Are you doing this on a computer or a mobile device?
Is this happening for all of your PDF files, some or only this specific one? If tha latter, how large is the file in question? (pro hint: .pdf files will preview on our website normally as long as below the 500 MB limit)
Do you get the same results on other browsers or after clearing your browser's cache (assuming you're on the website)?

Let me know what you find and we'll take it from there!

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