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Forum Discussion
.JPG Files are Supported but Something Went Wrong.
Hi there, I'm a freelance photographer / creative and I use Dropbox for most of my clients simply because it's fast and it is always fuss-free when it comes to sharing across deliverables or photogra...
I read through the thread about many people having an issue with viewing .jpg files in dropbox and after downloading them, the last post was 2 years ago so I just wanted to know how did this issue get resolved?
I am having the same problem today. I uploaded all of my wedding photos to Dropbox a few years ago to keep them somewhere I could always access them and now I can't view any of them. I typically use Chrome but tried Firefox and incognito browsers and still got the same issue. I can't preview the files within Dropbx and once downloaded I get the "unsupported" error.
These files were viewable when I first uploaded them. I have other folders with .jpg files that I can preview/download and view. It is just this one, very important folder that I can't access.
Vicker
Super User
Super UserHi, CharissaJ12 ,
I notice that the browser's URL is pointing to the filename that starts with "._1209.....". May I ask if the files that you are trying to upload really begins with a dot? Or that only happens after uploading the file to Dropbox?
The dot prefix for a file usually refers to hidden files, so I am not sure whether the file is incorrectly named or there are some file upload issues. In case it is the former, you may try to rename the file locally without a dot prefix to see if the problem could be resolved.
Hope this helps.
Cheers
Vicker
The files when originally uploaded were viewable, it has been a few years so I don't know if they were uploaded with a ._ originally, I am assuming no since I was able to view them when originally uploaded. Is it possible that there was a dropbox update that effected/corrupted these files? Not sure why it would have effected one folder and not another but I don't have the original files to reupload so I am hoping there is a way to get these images back into a viewable format.
- Hannah
Dropbox Staff
I'm happy to see this is resolved for you so far, Jay19741!
Iniesta, I do understand that your images are quite small in size, but if they exceed the 50 megapixel limit, I'm afraid they cannot be previewed.
As for you, CharissaJ12, have you tried restoring these files to a previous version, to see if that helps?
