You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

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Iniesta's avatar
Iniesta
Explorer | Level 4
3 years ago

.JPG Files are Supported but Something Went Wrong.

Hi there, I'm a freelance photographer / creative and I use Dropbox for most of my clients simply because it's fast and it is always fuss-free when it comes to sharing across deliverables or photogra...
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mrbrock21's avatar
mrbrock21
New member | Level 2

I am having this same issue and can't find a solution. I send folders to two clients and they both sent me screenshots of this message ".jpg files are supported but something went wrong". I send dropbox folders to many clients and this is a first. 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi mrbrock21, I’m sorry to hear you’re also having this issue.

 

Have you tried all of the suggestions provided above? Do you get the same type of error on your end, as well, when opening your shared links via an incognito window? 

 

Also, is this happening for other filetypes, besides .jpg?

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