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Forum Discussion
.JPG Files are Supported but Something Went Wrong.
Hi there, I'm a freelance photographer / creative and I use Dropbox for most of my clients simply because it's fast and it is always fuss-free when it comes to sharing across deliverables or photogra...
Megan
Dropbox Staff
Dropbox StaffHi Iniesta, I'd be delighted to see what we can find together on this one!
When you try opening the link on your end using an incognito tab on your browser, do you still see the same error?
If I were you, I'd try deleting the link, and then re-creating to see if that changes the narrative there.
In any case, keep me updated!
Hi @Megan
I've tried opening the link in an incognito webpage and I see the same error.
But if I accessed it from my own end (logged on) I don't see this error.
The solution was to delete the previous link and to create a new one.
But then comes a question - do I have to constantly do that for EVERY one of my folder I'm sharing out?
Because I do a lot of folders w different files sharing to all of my clients - it will be very tedious to repeat this process over and over.
- Megan
Hi Iniesta, glad this was resolved like so!
Do you notice the same kind of behavior with more than one link? If yes, what are the file types this is happening to?
Hi there,
I mainly deal with .jpg files only.
And yes it is re-occurring, I have had 4 similar issues prior to this and it only happened just a week before.
A week before, I never had such issue and this issue only happens to people who receives the link and views it - not on my end when I'm logged on.
