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Issue while deleting account
Hi Team,
We are facing an issue while deleting the account having special characters.
Ex: User having with below details
Email=Newone@sail.com given_name=automation123456##$ surname=$auto...
This should be fixed now. Please try again and let me know if you're still seeing the issue. Thanks!
We are using dropbox REST API v2 version. We hit below endpoint to remove a member.
https://api.dropboxapi.com/2/team/members/remove
Error received - Error Code: 504 Internal Server Error
Also some times it takes ages to get the response back after hitting above endpoint.
This happenes only when we remove the member from the team.
Also on the dropbox system if we remove the member, it takes lot of time to execute the request.
Greg-DB
Dropbox Staff
Dropbox StaffThanks for the information. It sounds like something during the processing of removing the member is taking a long time on the Dropbox server, and eventually timing out server-side. Would you be able to share the response headers though? In particular, a few sample 'X-Dropbox-Request-Id' values would be helpful in tracking this down on our side.
Hi Greg,
Not sure if i can provide you the response header, reason is we execute the endpoint from our automation application and how to get response header needs to be checked. If it helps here's the accesstoken with which we execute the request - <REDACTED>
I will check into response header, meanwhile please let us know if any other information is required
- Greg-DB
Traye1 I've redacted it from your post, but for future reference, please do not post or share your access token, for your security.
Anyway, the specific request IDs would be ideal, but I'll try to look this up without them. I'll let you know when I have an update on this.
Hi,
Here is the error code we receive when we get the internal server error.
Please check below http logs from the application. It contains all the response information from dropbox. Hilighted few important things.
2020-05-25T17:54:10,956 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:86 - http-outgoing-88 >> "{"user":{".tag":"team_member_id","team_member_id":"dbmid:AADMmv12iyHKb_Ou3xqgNiT8BNII-ks90-Q"}}"
2020-05-25T17:55:41,133 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 << "HTTP/1.1 504 Gateway Time-out[\r][\n]"
2020-05-25T17:55:41,134 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 << "Server: nginx[\r][\n]"
2020-05-25T17:55:41,134 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 << "Date: Mon, 25 May 2020 12:25:41 GMT[\r][\n]"
2020-05-25T17:55:41,135 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 << "Content-Type: text/html[\r][\n]"
2020-05-25T17:55:41,135 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 << "Content-Length: 35[\r][\n]"
2020-05-25T17:55:41,135 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 << "Connection: keep-alive[\r][\n]"
2020-05-25T17:55:41,135 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 << "ETag: "5ec45a27-23"[\r][\n]"
2020-05-25T17:55:41,135 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 << "X-Dropbox-Request-Id: 99e1ac96d0cb13647e99d96cd27f6cb5[\r][\n]"
2020-05-25T17:55:41,136 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 << "X-Frame-Options: DENY[\r][\n]"
2020-05-25T17:55:41,136 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 << "Content-Security-Policy: sandbox; frame-ancestors 'none'[\r][\n]"
2020-05-25T17:55:41,136 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 << "X-Content-Type-Options: nosniff[\r][\n]"
2020-05-25T17:55:41,136 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 << "Content-Disposition: attachment; filename='error'[\r][\n]"
2020-05-25T17:55:41,136 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 << "[\r][\n]"
2020-05-25T17:55:41,136 DEBUG QuartzScheduler_Worker-2 org.apache.http.wire:72 - http-outgoing-88 << "{"error": "Internal Server Error"}[\n]"
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