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Forum Discussion

ikram_momin's avatar
ikram_momin
Explorer | Level 3
5 years ago

Issue while deleting account

Hi Team,   We are facing an issue while deleting the account having special characters. Ex: User having with below details Email=Newone@sail.com given_name=automation123456##$ surname=$auto...
API
  • Greg-DB's avatar
    Greg-DB
    5 years ago

    This should be fixed now. Please try again and let me know if you're still seeing the issue. Thanks!

Greg-DB's avatar
Greg-DB
Icon for Dropbox Staff rankDropbox Staff
5 years ago

I'll be happy to help with any issues you're having with the Dropbox API, but I'll need some more information. Please reply with:

  • the name and version number of the platform and SDK/library you are using, if any
  • the steps to reproduce the issue, including relevant code snippet(s)
  • the full text of any error or unexpected output, including response headers, if possible
  • Traye1's avatar
    Traye1
    Explorer | Level 3
    5 years ago

    We are using dropbox REST API v2 version. We hit below endpoint to remove a member.

    https://api.dropboxapi.com/2/team/members/remove

     

    Error received -  Error Code: 504 Internal Server Error

    Also some times it takes ages to get the response back after hitting above endpoint.

    This happenes only when we remove the member from the team.

     

    Also on the dropbox system if we remove the member, it takes lot of time to execute the request.

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for the information. It sounds like something during the processing of removing the member is taking a long time on the Dropbox server, and eventually timing out server-side. Would you be able to share the response headers though? In particular, a few sample 'X-Dropbox-Request-Id' values would be helpful in tracking this down on our side.

      • Traye1's avatar
        Traye1
        Explorer | Level 3
        5 years ago

        Hi Greg,

         

        Not sure if i can provide you the response header, reason is we execute the endpoint from our automation application and how to get response header needs to be checked. If it helps here's the accesstoken with which we execute the request - <REDACTED>

         

        I will check into response header, meanwhile please let us know if any other information is required

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