We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

djtaylor8's avatar
djtaylor8
New member | Level 2
2 years ago

Dropbox Chooser - 403 Error Returned

We recently incorporated the Dropbox Chooser widget into our application so that users could select files from their Dropbox account and upload them directly to our server. Note that as part of our configuration, we set up the link type to be direct, so we fetch the file using the link returned from Dropbox. However, we are consistently getting 403 errors returned and I'm not quite sure how to remediate. Please let me know if you have any suggestions.

  • This can occur due to link restrictions that can be set that prevents links from being accessed outside of members of the shared folder or the team.

     

    By default, links are accessible without authentication, but team admins can optionally enforce additional access controls on links for their team members in general, which also apply to the links as returned by the Chooser. Likewise, link restrictions can be set on specific shared/team folders.

     

    Unfortunately, we don't have a good solution right now for using the Chooser in cases where restrictions on links are set like this, but I'll send this along to the team to look into how to potentially improve this.

     

    That being the case, one alternative right now is to use the HTTP API instead, where /2/files/download isn't subject to the same restrictions as the authorized access token allows you direct access to the user's account. That would be substantially more work to implement though.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Staff rankDropbox Staff

    This can occur due to link restrictions that can be set that prevents links from being accessed outside of members of the shared folder or the team.

     

    By default, links are accessible without authentication, but team admins can optionally enforce additional access controls on links for their team members in general, which also apply to the links as returned by the Chooser. Likewise, link restrictions can be set on specific shared/team folders.

     

    Unfortunately, we don't have a good solution right now for using the Chooser in cases where restrictions on links are set like this, but I'll send this along to the team to look into how to potentially improve this.

     

    That being the case, one alternative right now is to use the HTTP API instead, where /2/files/download isn't subject to the same restrictions as the authorized access token allows you direct access to the user's account. That would be substantially more work to implement though.

    • djtaylor8's avatar
      djtaylor8
      New member | Level 2

      Thank you for the response! We found this to be the case with a shared team folder and needed to adjust the link sharing permissions accordingly. 

About Dropbox API Support & Feedback

Node avatar for Dropbox API Support & Feedback

Find help with the Dropbox API from other developers.

5,876 PostsLatest Activity: 3 hours ago
325 Following

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!