We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Cynthia B.2's avatar
Cynthia B.2
New member | Level 1
9 years ago

500 internal Server Error https://api.dropboxapi.com/2/files/list_folder/continue

I've using the following endpoint  to retrieve files and folders: https://api.dropboxapi.com/2/files/list_folder this returns 2000 entries and then get hasmore = true and the cursor. I then user th...
API
Greg-DB's avatar
Greg-DB
Icon for Dropbox Staff rankDropbox Staff

Hi sfbrad, no, there's no entry limit for a cursor. This error just indicates something happened to go wrong for that particular call. If you share a X-Dropbox-Request-Id response header value, I can look this up for you.

sfbrad's avatar
sfbrad
Explorer | Level 4
8 years ago
Thanks for the reply.

X-Dropbox-Request-Id: 7c19057695051c5944f59c0644e3ae1a
  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Thanks! That's helpful. That's the same issue as reported by thedeck earlier in this thread. I'll follow up here once I have an update.
    • Ashley B.15's avatar
      Ashley B.15
      Helpful | Level 7
      8 years ago

      Hi,

      Is there any update to the orginal post made by Cynthia back in August last year?  I have been asked to follow up on this?

      Thanks

      • Greg-DB's avatar
        Greg-DB
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago
        The team has been working to resolve these issues, but the error rate is still non-zero.

        These multiple issues appear identically to the API client though, so if you need us to check on a specific issue, please open a ticket with a new X-Dropbox-Request-Id value:

        https://www.dropbox.com/developers/contact
  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Regarding the errors reporting by thedeck and sfbrad, these 500s can be caused by certain file metadata not being available yet, at the time of the API call. The team has been working on improvements around this. When this information is still not available, Dropbox will now be returning 429s, to instruct the app to call back later, when the metadata will be available.

About Dropbox API Support & Feedback

Node avatar for Dropbox API Support & Feedback

Find help with the Dropbox API from other developers.

5,877 PostsLatest Activity: 9 hours ago
325 Following

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!