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using the wrong email address. What can I do?","conversation":{"__ref":"Conversation:conversation:828787"},"id":"message:828787","revisionNum":2,"uid":828787,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:341322"},"metrics":{"__typename":"MessageMetrics","views":22},"postTime":"2025-04-02T03:53:52.698-07:00","lastPublishTime":"2025-04-02T04:01:10.972-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I've mistakenly upgraded my Dropbox storage plan with my wrong email address. I've had an account for years with 2TB storage and it was nearing full, so received many reminders to upgrade. What I think I then did was to pay for a new account by accident by using a wrong email address in the process. Spotting this I want to know how I can unwind this - one account all paid up? \n I've lost the plot as to how I might sort this? \n Thanks. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"440","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828789":{"__typename":"Conversation","id":"conversation:828789","topic":{"__typename":"ForumTopicMessage","uid":828789},"lastPostingActivityTime":"2025-04-02T04:55:04.850-07:00","solved":false},"User:user:1595248":{"__typename":"User","uid":1595248,"login":"jonowales","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1595248"},"ForumTopicMessage:message:828789":{"__typename":"ForumTopicMessage","subject":"The ability to increase storage on a Family plan.","conversation":{"__ref":"Conversation:conversation:828789"},"id":"message:828789","revisionNum":2,"uid":828789,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1595248"},"metrics":{"__typename":"MessageMetrics","views":12},"postTime":"2025-04-02T03:54:45.434-07:00","lastPublishTime":"2025-04-02T04:53:30.423-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Our family account is at the maximum 2Tb of storage, however there is no ability to increase that to 3Tb or more..... \n The point of the Family is about shared cloud storage ( in our case approx 1.2Tb of shared photos/videos etc). \n Alternatives are either:  \n \n Individual Dropbox Essential accounts or DropboxProfessional accounts.  They both cost about 3x more for what is effectively 1Tb of effective storage more and we loose our sharing capacity. \n another provider.   It's only the hassle factor of spending a few hours sorting that out putting me off, but we're not far off from that point ! \n \n Last Request:  more and more families are needing more shared capacity.  Dropbox needs to provide a 3Tb / 6Tb version of its family accounts.  Please let me know if this is coming soon, or I'll have to jump soon \n thanks! \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"866","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:825997":{"__typename":"Conversation","id":"conversation:825997","topic":{"__typename":"ForumTopicMessage","uid":825997},"lastPostingActivityTime":"2025-04-01T23:12:41.874-07:00","solved":false},"User:user:1906588":{"__typename":"User","uid":1906588,"login":"causing basics occupier","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:1906588"},"ForumTopicMessage:message:825997":{"__typename":"ForumTopicMessage","subject":"Where can I find pricing info for the \"Extended version history\" option?","conversation":{"__ref":"Conversation:conversation:825997"},"id":"message:825997","revisionNum":1,"uid":825997,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1906588"},"metrics":{"__typename":"MessageMetrics","views":71},"postTime":"2025-03-11T03:22:35.304-07:00","lastPublishTime":"2025-03-11T03:22:35.304-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I'm now on a free account, but wondering what the total cost would be if I upgrade to Plus and add the one year extended version history option to my account? I can't seem to find the pricing for the extended version history. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"227","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828423":{"__typename":"Conversation","id":"conversation:828423","topic":{"__typename":"ForumTopicMessage","uid":828423},"lastPostingActivityTime":"2025-03-31T04:02:25.258-07:00","solved":false},"User:user:1909346":{"__typename":"User","uid":1909346,"login":"thderhrt3","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1909346"},"ForumTopicMessage:message:828423":{"__typename":"ForumTopicMessage","subject":"I need to sync my paid account to both of my devices.","conversation":{"__ref":"Conversation:conversation:828423"},"id":"message:828423","revisionNum":2,"uid":828423,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1909346"},"metrics":{"__typename":"MessageMetrics","views":31},"postTime":"2025-03-30T19:32:34.347-07:00","lastPublishTime":"2025-03-30T23:12:18.001-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have two accounts I think one is a paid subscription and one was a free account.  I cannot access my paid account on my computer but can on my iphone.  I cannot sync my iphone & computer nor can I download the lost files on my computer. \n I have repeatedly asked for a customer service phone number and I cannot get it.  They are showing I don't have a paid subscription.  This is a horrible waste of time. \n Can anyone give me the phone number to customer service? \n Thanks ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"502","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827631":{"__typename":"Conversation","id":"conversation:827631","topic":{"__typename":"ForumTopicMessage","uid":827631},"lastPostingActivityTime":"2025-03-30T04:32:20.012-07:00","solved":false},"User:user:1908428":{"__typename":"User","uid":1908428,"login":"Crystal Aurora","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1908428"},"ForumTopicMessage:message:827631":{"__typename":"ForumTopicMessage","subject":"“Your plan and billing information are managed externally\"; I can't upgrade via Google Play.","conversation":{"__ref":"Conversation:conversation:827631"},"id":"message:827631","revisionNum":2,"uid":827631,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908428"},"metrics":{"__typename":"MessageMetrics","views":34},"postTime":"2025-03-23T10:52:46.685-07:00","lastPublishTime":"2025-03-24T05:29:39.435-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I urgently need to upgrade my plan because I am out pf storage, but this \"Your plan and billing information are managed externally\" is the message I receive when I try to upgrade. I have found which of my google accounts my subscription is connected to in the Google play store, but there I am only able to unsubscribe or resubscribe from my existing plan. The button to \"manage\" my subscription there only gives me the option to change my payment method. I literally am willing to give you (Dropbox) more money in the form of upgrading so it's extremely infuriating to not be able to. I am considering switching to a different cloud storage host other than Dropbox if I cannot get this fixed before April 2nd (when my subscription supposedly renews). Please advise. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"768","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:825003":{"__typename":"Conversation","id":"conversation:825003","topic":{"__typename":"ForumTopicMessage","uid":825003},"lastPostingActivityTime":"2025-03-30T04:26:42.858-07:00","solved":false},"User:user:1905623":{"__typename":"User","uid":1905623,"login":"DeNice1","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1905623"},"ForumTopicMessage:message:825003":{"__typename":"ForumTopicMessage","subject":"Is there a cheaper plan than Dropbox Plus?","conversation":{"__ref":"Conversation:conversation:825003"},"id":"message:825003","revisionNum":2,"uid":825003,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1905623"},"metrics":{"__typename":"MessageMetrics","views":70},"postTime":"2025-03-04T16:01:16.992-08:00","lastPublishTime":"2025-03-04T17:44:12.388-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Many people do not need 2TB of data. So $9.99 a month is waste of money. But $0.99 a month for 50-100GB would be great with a 4 device limit. And perhaps another tier of 500GB for $2.99/month with a 5 device limit.   \n Think about it.  \n Seriously. Think about it.  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"287","kudosSumWeight":1,"repliesCount":8,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827874":{"__typename":"Conversation","id":"conversation:827874","topic":{"__typename":"ForumTopicMessage","uid":827874},"lastPostingActivityTime":"2025-03-29T03:18:47.625-07:00","solved":false},"User:user:1908682":{"__typename":"User","uid":1908682,"login":"Andy1966","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1908682"},"ForumTopicMessage:message:827874":{"__typename":"ForumTopicMessage","subject":"Account downgraded to Basic after an issue with updating my payment information","conversation":{"__ref":"Conversation:conversation:827874"},"id":"message:827874","revisionNum":2,"uid":827874,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908682"},"metrics":{"__typename":"MessageMetrics","views":48},"postTime":"2025-03-25T10:04:02.594-07:00","lastPublishTime":"2025-03-25T10:22:47.049-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have the problem with updating my payment info while my card expired. I connected to staff and they ask a billion questions. After they could not solve the problem one of support guys suggested to downgrade my account to Basic and then upgrade it.  It did not work but now I can't type to support in chat and by email  because I am on Basic plan. So, what should I do to get full support and get my plan and account updated? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"439","kudosSumWeight":0,"repliesCount":8,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828034":{"__typename":"Conversation","id":"conversation:828034","topic":{"__typename":"ForumTopicMessage","uid":828034},"lastPostingActivityTime":"2025-03-27T04:49:46.078-07:00","solved":false},"User:user:1908859":{"__typename":"User","uid":1908859,"login":"emilijalazarevska","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1908859"},"ForumTopicMessage:message:828034":{"__typename":"ForumTopicMessage","subject":"Upgraded my account to the Professional plan via email but I'm still on the Basic plan","conversation":{"__ref":"Conversation:conversation:828034"},"id":"message:828034","revisionNum":2,"uid":828034,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908859"},"metrics":{"__typename":"MessageMetrics","views":79},"postTime":"2025-03-26T13:05:00.768-07:00","lastPublishTime":"2025-03-26T13:29:20.816-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have an issue with my subscription. When I log in via web or on my android app my plan says Basic (free). However, on January 26th I upgraded my plan to professional and ever since every month dropbox takes 19.9 dollars from my bank account. I upgraded the plan via an email I received and I also got a confirmation email for the subscription. I would like to cancel this subscription as I'm not satisfied with the services and I would like to file a complain and ask for refund as I haven't be able to use the additional space I paid for for the last two months. And additoonally I coudn't find any contact where I can directly contact dropbox support regarding all these issues. Did anyone experience this and how did you resolve this issue?  ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"753","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827929":{"__typename":"Conversation","id":"conversation:827929","topic":{"__typename":"ForumTopicMessage","uid":827929},"lastPostingActivityTime":"2025-03-26T01:51:19.133-07:00","solved":false},"User:user:1908760":{"__typename":"User","uid":1908760,"login":"Cool Sis","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1908760"},"ForumTopicMessage:message:827929":{"__typename":"ForumTopicMessage","subject":"I can't upgrade my Dropbox account from Myanmar.","conversation":{"__ref":"Conversation:conversation:827929"},"id":"message:827929","revisionNum":2,"uid":827929,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908760"},"metrics":{"__typename":"MessageMetrics","views":10},"postTime":"2025-03-26T00:03:31.830-07:00","lastPublishTime":"2025-03-26T01:51:19.133-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I need my work data & photos to save in my dropbox acc. But I can't purchase upgrade from Myanmar. More storage space is necessary urgently. I was try to cancel subscription and more steps. I think my language skill is bad or networks are too confused or a little misunderstanding between account access and me. Then I have no credit card to pay for upgrade and so I only found how can I get free storage space. \n Please help me to upgrade my account to get only more storage. Or let me know if the community have more back up storage spaces for only one month. \n Thanks all, \n                        Cool Sis ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"675","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827570":{"__typename":"Conversation","id":"conversation:827570","topic":{"__typename":"ForumTopicMessage","uid":827570},"lastPostingActivityTime":"2025-03-24T00:25:28.613-07:00","solved":false},"User:user:1908269":{"__typename":"User","uid":1908269,"login":"Ecyw01","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1908269"},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04Mjc1NzAtUmExcXVu?revision=2\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04Mjc1NzAtUmExcXVu?revision=2","title":"Opera 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space.","conversation":{"__ref":"Conversation:conversation:827570"},"id":"message:827570","revisionNum":2,"uid":827570,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908269"},"metrics":{"__typename":"MessageMetrics","views":34},"postTime":"2025-03-21T22:01:07.910-07:00","lastPublishTime":"2025-03-24T00:25:28.613-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n   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