You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I can't access the desktop settings to enable the autosaving of screenshots on Windows
when I downloaded dropbox onto my laptop, it prompted me to enable auto saving screenshots as jpeg, which has been quite helpful. however, I have not been able to enable that option on my pc, I can't access the settings, dropbox has a very useless article on how to enable this, but like I said, it is useless and full of wrong info, I can't open the "dropbox desktop app" in order to access the settings.
There are two Dropbox folders on my computer and both seem to be syncing to Dropbox.
The old Dropbox main folder (D:\Dropbox (Westcoast) remains as a junction since the change of Dropbox main folder naming some years back. New files are saved correctly in the new folder system but appears also in the old folder together with all other old files. But when I try to delete a file in the old junction folder it's also deleted in the correct main folder. How can I safely remove the junction such new files are not appearing and ultimately delete the old junction folder hierarchy without destroying files and folders in the correct main folder.
Unable to claim promotion on my new OMEN computer
I got a brand new OMEN PC for Christmas and at first, there was Dropbox promo available in task bar (Win 11), but after installing the app from website the promo disappeared. It was supposed to be 25 GB for 12 months. I tried clean install but the pinned promo never showed up.
I want to move my Dropbox folder to D drive but it says I have to disable backup
Hello, I read some other advice about this, and this is how far I got before I got stuck. Opened the Drobox app on my Taskbar. Clicked on my Avatar and then picked Preferences. Went down to Sync. Clicked on Dropbox Folder Location, changed it to my D Drive. Started moving, then stopped and said I had to disable PC Backup. Opened up the app on the Taskbar again and paused syncing indefinitely. Went through all the steps again, but got the same message. Any suggestions? Renate
My files sync as online-only, but I need to make them available offline. How do I do this?
I keep virtually all my files on drop box so I have them continuously backed up. I have about 700gb of data used for this. I just bought a new computer with windows 11 and after getting drop box up and running it appeared that all my stuff was synced up. I thought it was going to take several house to copy over that much data but it only took about 20 minutes. Now I am discovering that many of my file are actually "off line" and when I open them I have a lag waiting for the file to come over the internet. I often have a need to use my computer when there is no internet connection and I must have all my file available on my C drive. How can I get all my files onto my c drive? Is this something that is actually happening in the background and I am just not seeing it? (I only got it working yesterday)
How to get my files from my old computer to my new one?
I got a new computer. I downloaded dropbox. But it's as if it's a new account. Not asking me to sign in so it can sync all my info. I thought this was the email I used on the other computer but apparently not. If I log out and go to log in, it uses the new info. Not sure how to get all my info from the old computer to this one.