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Zahlungen

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meinem Konto wurden 216€ abgebucht, obwohl ich meines Wissens nach kein Abo abgeschlossen habe und auch keine Kreditkarte hinterlegt habe. Auf dem Profil zeigt es bei mir auch nur die kostenfreie Variante an, laut Bank ist es eine Lastschrift und ich habe die Daten am 20.01.2024 angegeben, obwohl ich Dropbox seit Monaten nicht mehr verwende und ein neues Bankkonto verwende. Ich würde mich über Hilfe freuen, da ich mich über keine Mail und Telefonnummer mit euch auseinander setzen kann. 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Ich habe daraufhin meine Kreditkarte aktualisiert (die alte Kreditkarten, die bei Apple hinterlegt war, war abgelaufen). Dropbox hat mir geschrieben, dass die Rechnung nochmals an den AppStore gesendet wird, sobald meine Zahlungsdaten aktualisiert sind. Wie lange kann das dauern (ist schon 2 Tage her)? Ich will jetzt kein „neues“ Abo über die Dropbox-Seite abschließen bzw. hier kein update durchführen - nicht dass ich dann 2 Abos habe (eines über den AppStore, eines über die Dropbox-Seite)… Ich finde auch keine Möglichkeit, Dropbox über die aktualisierten und funktionierenden Zahlungsdaten zu informieren. Kann mir da jemand weiterhelfen? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"784","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:803105":{"__typename":"Conversation","id":"conversation:803105","topic":{"__typename":"ForumTopicMessage","uid":803105},"lastPostingActivityTime":"2024-10-30T04:10:37.908-07:00","solved":false},"User:user:1883501":{"__typename":"User","uid":1883501,"login":"Chris 113","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"id":"user:1883501"},"ForumTopicMessage:message:803105":{"__typename":"ForumTopicMessage","subject":"Unberechtigte Abbuchung","conversation":{"__ref":"Conversation:conversation:803105"},"id":"message:803105","revisionNum":2,"uid":803105,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1883501"},"metrics":{"__typename":"MessageMetrics","views":102},"postTime":"2024-10-24T10:38:30.053-07:00","lastPublishTime":"2024-10-30T04:08:37.882-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hallo Zusammen Ich habe Hochzeitsfotos über Dropbox bekommen. 240mB Mich dann angemeldet über den erhaltenen Link und nach einiger Zeit eine Nachricht bekommen,daß ein kostenpflichtiges Updade bevorsteht. Dieses rechtzeitig gekündigt ,und bis heute wird mir angezeigt das ich ein Basic Abo habe,daß kostenlos ist. Mir wurden aber heute 119 Euro bei Paypal abgebucht. Warum ? Kann Mir jemand das erklären 😞 ? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"417","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:678523":{"__typename":"Conversation","id":"conversation:678523","topic":{"__typename":"ForumTopicMessage","uid":678523},"lastPostingActivityTime":"2024-10-09T07:21:49.722-07:00","solved":false},"User:user:1686821":{"__typename":"User","uid":1686821,"login":"hoorig","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1686821"},"ForumTopicMessage:message:678523":{"__typename":"ForumTopicMessage","subject":"Verdächtiger Lastschrifteinzug durch Dropbox","conversation":{"__ref":"Conversation:conversation:678523"},"id":"message:678523","revisionNum":2,"uid":678523,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1686821"},"metrics":{"__typename":"MessageMetrics","views":5875},"postTime":"2023-04-21T04:10:35.431-07:00","lastPublishTime":"2023-04-26T05:27:43.581-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Guten Mittag,  \n   \n von unserem Bank-Konto wurde am 11.04.2023 per Lastschrift ein recht hoher Betrag von ADYEN N.V. abgebucht. Als Verwendungszweck wird Dropbox genannt. Wir haben und hatten bisher keinerlei Geschäftsbeziehung zu Dropbox und sind mit der Abbuchung daher nicht einverstanden.  \n Wie können wir vorgehen um die Abbuchung bzw. den Kauf zurückverfolgen zu können? Können Sie die Abbuchung  einsehen und uns mitteilen um was für einen Kauf es sich hierbei handelt?  \n   \n Mit freundlichen Grüßen ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"541","kudosSumWeight":0,"repliesCount":11,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:794215":{"__typename":"Conversation","id":"conversation:794215","topic":{"__typename":"ForumTopicMessage","uid":794215},"lastPostingActivityTime":"2024-09-18T06:35:50.945-07:00","solved":false},"User:user:1871455":{"__typename":"User","uid":1871455,"login":"HeikoWohl","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1871455"},"ForumTopicMessage:message:794215":{"__typename":"ForumTopicMessage","subject":"Wie/wo kann ich den \"Kontakt für die Abrechnung\" ändern?","conversation":{"__ref":"Conversation:conversation:794215"},"id":"message:794215","revisionNum":2,"uid":794215,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1871455"},"metrics":{"__typename":"MessageMetrics","views":213},"postTime":"2024-09-12T00:41:13.120-07:00","lastPublishTime":"2024-09-18T02:21:12.345-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Wie/wo kann ich den \"Kontakt für die Abrechnung\" ändern? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"58","kudosSumWeight":0,"repliesCount":9,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:794246":{"__typename":"Conversation","id":"conversation:794246","topic":{"__typename":"ForumTopicMessage","uid":794246},"lastPostingActivityTime":"2024-09-18T05:46:54.701-07:00","solved":false},"User:user:1871481":{"__typename":"User","uid":1871481,"login":"Fibercon","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:1871481"},"ForumTopicMessage:message:794246":{"__typename":"ForumTopicMessage","subject":"Zahlung nicht möglich","conversation":{"__ref":"Conversation:conversation:794246"},"id":"message:794246","revisionNum":2,"uid":794246,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1871481"},"metrics":{"__typename":"MessageMetrics","views":145},"postTime":"2024-09-12T03:27:08.367-07:00","lastPublishTime":"2024-09-18T01:31:13.014-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hallo, \n   \n mein Probeabo ist abgelaufen und ich habe meine Zahlungsdaten hinterlegt. Mir wurde vier Mal 570 Euro abgebucht und zurückgebucht. Dasselbe bei Paypal. Der Dropbox support sagt meine Bank ist schuld. Ich habe heute mit meiner Bank telefoniert und die sagen Dropbox sendet das Geld zurück. Die können keine Fehler bei sich finden. Ich hatte dieses Problem noch nie und heute auch woander online Sachen eingekauft. \n   \n Kann mir jemand weiterhelfen? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"473","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:756390":{"__typename":"Conversation","id":"conversation:756390","topic":{"__typename":"ForumTopicMessage","uid":756390},"lastPostingActivityTime":"2024-08-29T03:18:56.759-07:00","solved":false},"User:user:1812305":{"__typename":"User","uid":1812305,"login":"AndreasSu","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:1812305"},"ForumTopicMessage:message:756390":{"__typename":"ForumTopicMessage","subject":"Rechnungadresse und VAT-Nummer hinterlegen","conversation":{"__ref":"Conversation:conversation:756390"},"id":"message:756390","revisionNum":2,"uid":756390,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1812305"},"metrics":{"__typename":"MessageMetrics","views":675},"postTime":"2024-03-11T07:09:46.120-07:00","lastPublishTime":"2024-03-19T07:46:37.870-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Wo kann ich die Rechnungsadresse und die UID-Nummer hinterlegen und eine korrekte Rechnung fürs Finanzamt erhalten? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"117","kudosSumWeight":0,"repliesCount":3,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:788544":{"__typename":"Conversation","id":"conversation:788544","topic":{"__typename":"ForumTopicMessage","uid":788544},"lastPostingActivityTime":"2024-08-19T12:04:35.568-07:00","solved":false},"User:user:1862365":{"__typename":"User","uid":1862365,"login":"rj59","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:1862365"},"ForumTopicMessage:message:788544":{"__typename":"ForumTopicMessage","subject":"Nach Abbuchung über PayPal kein Upgrade","conversation":{"__ref":"Conversation:conversation:788544"},"id":"message:788544","revisionNum":2,"uid":788544,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1862365"},"metrics":{"__typename":"MessageMetrics","views":200},"postTime":"2024-08-13T08:41:34.940-07:00","lastPublishTime":"2024-08-19T06:03:34.074-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Ich habe vor 1. Jahr mein Basickonto auf 2TB erweitert. Jetzt wurde über PayPal wieder eine Rechnung bezahlt, aber ich habe kein Upgrade erhalten. \n Da ich mich im Basicmodus befinde, habe ich keine Möglichkeit meine Rechnung oder sonstige Einstellungen einzusehen. Was ist jetzt schief gelaufen? Gruß Rolf ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"308","kudosSumWeight":0,"repliesCount":4,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:782474":{"__typename":"Conversation","id":"conversation:782474","topic":{"__typename":"ForumTopicMessage","uid":782474},"lastPostingActivityTime":"2024-07-17T07:09:32.364-07:00","solved":false},"User:user:1854254":{"__typename":"User","uid":1854254,"login":"huebo","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-2.svg?time=0"},"id":"user:1854254"},"ForumTopicMessage:message:782474":{"__typename":"ForumTopicMessage","subject":"Dropbox Kündigung nicht möglich","conversation":{"__ref":"Conversation:conversation:782474"},"id":"message:782474","revisionNum":2,"uid":782474,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1854254"},"metrics":{"__typename":"MessageMetrics","views":265},"postTime":"2024-07-10T08:37:19.873-07:00","lastPublishTime":"2024-07-17T03:01:09.942-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Ich habe aktuell verschiedene Probleme mit Dropbox. \n Ich werde laut Konto-Einwahl am Rechner und auch in der App als Basis-Nutzer angezeigt. Allerdings zieht Dropbox seit 2021 monatlich 11,99 von mir ein. \n Ich habe weder im Browser, noch in der App noch über die Abo-Einstellungen auf dem iPhone die Möglichkeit, das Abo zu kündigen. (Ein Upgrade auf Premium geht natürlich sofort) 😉 \n   \n Ich würde gerne a) mein Abo sofort kündigen und hätte gerne b) eine gewisse Differenz meines Beitrags der letzten Jahre erstattet, da ich ein Basis-User war aber für einen Pro-Account bezahlt habe. \n   \n Kann jemand helfen? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"628","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:780254":{"__typename":"Conversation","id":"conversation:780254","topic":{"__typename":"ForumTopicMessage","uid":780254},"lastPostingActivityTime":"2024-07-03T05:38:39.828-07:00","solved":true},"User:user:1851552":{"__typename":"User","uid":1851552,"login":"Firat2501","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1851552"},"ForumTopicMessage:message:780254":{"__typename":"ForumTopicMessage","subject":"Adyen Lastschrift DropBox","conversation":{"__ref":"Conversation:conversation:780254"},"id":"message:780254","revisionNum":2,"uid":780254,"depth":0,"board":{"__ref":"Forum:board:103001000"},"author":{"__ref":"User:user:1851552"},"metrics":{"__typename":"MessageMetrics","views":1235},"postTime":"2024-07-01T03:13:23.283-07:00","lastPublishTime":"2024-07-03T02:55:28.979-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Moin habe heute morgen eine Erstlastschrift auf meinem Bankkonto in höhe von 127,93 Euro entdeckt von Adyen B.V dort steht im Verwendungszweck das Dropbox der Zahlungsemfänger ist obwohl ich überhaupt keinen blassen Schimmer davon habe das ich bei Dropbox Kunde sein soll. Was soll ich machen ?? Ich habe keine Möglichkeit, direkt mit Dropbox oder mit Adyen Kontakt aufzunehmen. 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