You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
The refund is in progress but has not been processed.
My Ticket Number is #24302291. I received a response that "Within a few business days, you'll see the amount of the transaction credited to the payment method used to purchase the subscription." But the status says "Waiting" even though we waited for a month and couldn't get a refund. Could you help me resolve this issue? Regards,
Dropbox Plus fee being charged despite account showing up as a Dropbox Basic user
I received the below automated message today so logged in to cancel my account. However, my account info tells me that I'm a Basic user and not a Plus user. Therefore there is no way for me to -cancel the Plus subsciption. Would appreciate any piece of advice on how not to get billed for my subscription, (which I apparently don't even have, according to my account info) thank you! ----------------------------- We hope you've enjoyed being a Dropbox Plus user! Your subscription will renew automatically on December 1, 2024. Keep doing more with Dropbox Plus: Plenty of space for all your stuff Control over who sees shared files and links Peace of mind when devices go missing Your subscription will renew on December 1, 2024, and again each year, until you cancel. If you’d like to cancel your subscription, access your account settings. You may also contact support at any time.
I want to cancel a Plus plan which I'm paying for but don't have access to
It's in the title I seem to have a plus plan... But the two dropbox accounts I do have are basic ones Upon inspecting the payments go back years. I cannot open the plusplan since i don't have an emailadres. How do i cancel this immediately since my plans don't allow me to call or direct mail?!
Canceled my subscription but I still got charged 119 dollars.
I know for a fact I canceled my free trial and went through all the "are you sure" pop-ups. But I was still charged today. Please help me. I'm an broke college student and it just doesn't seem fair to do this. Not even an email to say upcoming charge.
I have been paying for a subscription but my account got deleted due to inactivity
even though i had not actively used it in quite some time.... I now come to find out that if i haven't "logged in" , my account has been deleted ? ( that makes sense - let's delete an active paying customers account ?!?!? ) So now when i try to call support it says to log in and request a call back. However when i log in , it prompts me to set up a new Free account - WHICH DOESN'T PROVIDE THE CALL BACK FEATURE !?!?!?!...... You can imagine how frustrated i am and the fact that this company just keeps taking my money even though they deleted my account is infuriating. How can i get someone from DropBox to help me with my account ?I was charged for an annual plan, but I didn't sign up for it
Hi my credit card has been charged AUD$184 via PayPal. However I have not signed up to a yearly subscription and there is no register of this on my account nor has there been an invoice sent. I did not authorize this charge. Please help. I cannot fix this through support as I do not have a 12 digit credit card transaction id and cannot sort this out through the support centre question either. Thank youHow can I get a refund for a trial that wasn't cancelled?
I attempted to cancel a free trail last night only to discover in the morning that the trail was NOT canceled and the payment went through. I am currently going through a particularly difficult time and quite literally do not have the money for this. All attempts to get in touch with Dropboxn have failed as I guess they just don't have customer service. I have no idea what to do.Two unknown charges from Dropbox
Hello, I got two unknown deductions by USD on November 1 and 4 from my European bank account, and those were made by Dropbox! I had never used any Dropbox service and even didn't have my account. (Now, I just created my account only for requesting the solution, as it doesn't have any customer service email or phone number.) My bank requested recovering those payments, but today on November 13, I got another alert of Dropbox fraud! As I will never want to use Dropbox, please give me the comprehensive solution to STOP the deduction from Dropbox in the future! Otherwise, I have to keep requesting the bank and credit company to refund.
