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392 TopicsMy storage space has been reduced from 16GB down to 7GB. Why?
My storage space was reduced. I got in dropbox today and had a notice stating I was using 156% of my space. I dug in and it appears my storage space went from 15 or 16 GB down to 7GB. I did not receive any communications about this. Has this happened to anyone else? I thought the extra space I had was permanent, I have had Dropbox for 10+ years. Seems odd that they would now lower it without warning.18Views0likes1CommentFichiers disparus, depuis 2017
Bonjour, j'ai reçu un message disant que je n'ai plus d'espace. Pourtant tous mes fichiers et photos d'avant novembre 2017 ont disparus. J'ai envoyé un message il y a plusieurs années pour savoir comment les récupérer, pourtant je n'ai jamais reçu de réponse30Views0likes3CommentsWhy is my account showing up as full?
I am continuing to get emails from Dropbox stating that I am over my storage capacity. However, when I go to the account, I don't have anything in any of the folders. Please advise as to how I can confirm that I don't have any documents, pictures, etc., so that I can delete this account. Thank you24Views0likes1CommentI can't access shared folder due to lack of storage space - do I need to upgrade?
I use dropbox occasionally. I have a free account, one I've had for years. This morning I logged in to access some files a friend shared w/me & dropbox will not let me access it unless I upgrade to some "plan". That page is the same page with which I was greeted upon logging in. I'm at about 650 mg of my 2G free account limit. I am not over storage, unless my free account has been somehow restricted/modified. I've tried several times to access the notification to "join folder" from my friend, only to be taken to this prompt:Solved205Views0likes10CommentsWhy is my account full because of shared files?
Hello ! I have no files on my Dropbox Basic, but connected to 2.3 GB shared files. The shared files are not my files – someone else is paying a fee to store them on Dropbox. Is that an error that Dropbox is asking me to upgrade for accessing the shared files or just a way for Dropbox to get paid twice...?! Thank you for sharing your opinion... :)Solved90Views0likes3Comments"Account out of storage space " warning, but I have plenty of storage space.
I am getting a warning that I am out of account storage, sent to email address #1. When I "Click to view my options" it takes me to my paid Dropbox account (which uses email address #2). It shows I have plenty of storage in that account. It's the one I use daily. I don't have much in the account using email address #1 and would like to just delete it. But why is it connected to my paid Dropbox account showing the other email address? Can I delete it without risk to my paid account with all my necessary files?21Views0likes1CommentMy storage space is full because of old files. Can I delete them?
Hi - My account keeps saying I am running out of storage, but it is including old files in my account that I can no longer view. Is there a way to delete old files that you cannot view? I deleted my account and then recreated it with the same email, but it still says running out of storage. Thanks.41Views0likes6CommentsReferral shows as ineligible. What can I do?
A coworker sent me a referral. I have a brand new laptop and a new dropbox account. I followed the link in my email and signed up but the referrals page says ineligible. I searched and it suggested I needed to be on a different network, I tried connecting to my VPN and restarted dropbox but no luck. How can I fix this so that my coworker and I get our referral bonus space?76Views0likes6CommentsHow do I locate large files/folders on the web (not laptop)
I have a free version with a limit of 16.3GB. I normally have about 13-15GB in use, so around 85-90%. This morning DB tells me it can no longer sync, and apparently I have used 32.5GB of my allowed quota of 16.3GB! Yesterday I'd only used about 14GB. How can I find out what these files are? Is there any to search (on the web as the laptop can't sync) for files or folders over a certain size? I've no idea what's going on but am now unable to use DB. Any advice gratefully received. PhilipSolved1.8KViews0likes6Comments