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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"262","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:831439":{"__typename":"Conversation","id":"conversation:831439","topic":{"__typename":"ForumTopicMessage","uid":831439},"lastPostingActivityTime":"2025-04-24T04:12:14.021-07:00","solved":false},"User:user:1912228":{"__typename":"User","uid":1912228,"login":"Alvonsaaberg","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:1912228"},"ForumTopicMessage:message:831439":{"__typename":"ForumTopicMessage","subject":"I paid for a Plus plan but no space was added to my account","conversation":{"__ref":"Conversation:conversation:831439"},"id":"message:831439","revisionNum":3,"uid":831439,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1912228"},"metrics":{"__typename":"MessageMetrics","views":20},"postTime":"2025-04-24T01:33:38.239-07:00","lastPublishTime":"2025-04-24T02:19:29.161-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi there. I have made an Upgrade from Basic - to 2000GB storage (Dropbox Plus). And I have paid 200 EUR for it. Money is transferred from my account, and I have received a confirmation email. Problem: There has not been added any ekstra storage onto my account! Så it is paid, but still on Basic. Has anyone else tried this also? On e-mail confirmation there is no customer service to respond to, and I have tried to look into all diffrent  FAQ´s and Help-center about it. /Mike ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"503","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:831036":{"__typename":"Conversation","id":"conversation:831036","topic":{"__typename":"ForumTopicMessage","uid":831036},"lastPostingActivityTime":"2025-04-22T04:10:11.713-07:00","solved":true},"User:user:1911873":{"__typename":"User","uid":1911873,"login":"Glenn Bowman","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1911873"},"ForumTopicMessage:message:831036":{"__typename":"ForumTopicMessage","subject":"I got my payment receipt, but my Dropbox account hasn't been upgraded yet.","conversation":{"__ref":"Conversation:conversation:831036"},"id":"message:831036","revisionNum":2,"uid":831036,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1911873"},"metrics":{"__typename":"MessageMetrics","views":48},"postTime":"2025-04-21T05:10:43.455-07:00","lastPublishTime":"2025-04-21T05:47:15.769-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I upgraded to dropbox plus & have my receipt number etc. but my storage has not upgraded to 2TB ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"101","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830867":{"__typename":"Conversation","id":"conversation:830867","topic":{"__typename":"ForumTopicMessage","uid":830867},"lastPostingActivityTime":"2025-04-21T07:22:29.074-07:00","solved":false},"User:user:1911640":{"__typename":"User","uid":1911640,"login":"Hsss","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:1911640"},"ForumTopicMessage:message:830867":{"__typename":"ForumTopicMessage","subject":"I paid for a Dropbox Plus plan, but my upgrade doesn't reflect on my account.","conversation":{"__ref":"Conversation:conversation:830867"},"id":"message:830867","revisionNum":1,"uid":830867,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1911640"},"metrics":{"__typename":"MessageMetrics","views":84},"postTime":"2025-04-18T15:58:58.139-07:00","lastPublishTime":"2025-04-18T15:58:58.139-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I paid and I can see the payment in the payment history. But I dont have the 2 TB ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"83","kudosSumWeight":0,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830283":{"__typename":"Conversation","id":"conversation:830283","topic":{"__typename":"ForumTopicMessage","uid":830283},"lastPostingActivityTime":"2025-04-14T08:58:44.418-07:00","solved":false},"User:user:1911116":{"__typename":"User","uid":1911116,"login":"Liekevs","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-4.svg?time=0"},"id":"user:1911116"},"ForumTopicMessage:message:830283":{"__typename":"ForumTopicMessage","subject":"I received an invoice for Dropbox Plus, but I don't see it on my account.","conversation":{"__ref":"Conversation:conversation:830283"},"id":"message:830283","revisionNum":2,"uid":830283,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1911116"},"metrics":{"__typename":"MessageMetrics","views":41},"postTime":"2025-04-14T07:49:29.414-07:00","lastPublishTime":"2025-04-14T08:57:45.058-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi,  \n In februari een factuur ontvangen van €119.88 voor een Dropbox plus abonnement, echter is dit abonnement niet zichtbaar in mijn account, hierdoor ook geen factuur voor de boekhouding. Graag hoor ik van jullie! \n   ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"236","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:830191":{"__typename":"Conversation","id":"conversation:830191","topic":{"__typename":"ForumTopicMessage","uid":830191},"lastPostingActivityTime":"2025-04-13T03:31:52.330-07:00","solved":false},"ForumTopicMessage:message:830191":{"__typename":"ForumTopicMessage","subject":"Folders, with folders, with folders ....","conversation":{"__ref":"Conversation:conversation:830191"},"id":"message:830191","revisionNum":1,"uid":830191,"depth":0,"board":{"__ref":"Forum:board:101001014"},"author":{"__ref":"User:user:790080"},"metrics":{"__typename":"MessageMetrics","views":28},"postTime":"2025-04-13T03:10:43.541-07:00","lastPublishTime":"2025-04-13T03:10:43.541-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have a very large folder (36 GB), containing folders, containing folders etc. I tried to upload the large folder but it didn't work; just a small part was uploaded. Is there a limit to what I can upload? I understand it will take a lot of time. Thanks in advance, Leo. 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I have been charged and can see the invoice in my account - when I click upgrade it states that I am already on DB plus. 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When It states a \"Try Free for 30 days\" and when I try to subscribe it, it says not eligible for it. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"175","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04Mjk0OTctZ2VtR3oy?revision=2\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/bS04Mjk0OTctdkdEc2Vh?revision=2\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827631":{"__typename":"Conversation","id":"conversation:827631","topic":{"__typename":"ForumTopicMessage","uid":827631},"lastPostingActivityTime":"2025-04-03T00:33:50.689-07:00","solved":false},"User:user:1908428":{"__typename":"User","uid":1908428,"login":"Crystal Aurora","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1908428"},"ForumTopicMessage:message:827631":{"__typename":"ForumTopicMessage","subject":"“Your plan and billing information are managed externally\"; I can't upgrade via Google Play.","conversation":{"__ref":"Conversation:conversation:827631"},"id":"message:827631","revisionNum":2,"uid":827631,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1908428"},"metrics":{"__typename":"MessageMetrics","views":47},"postTime":"2025-03-23T10:52:46.685-07:00","lastPublishTime":"2025-03-24T05:29:39.435-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I urgently need to upgrade my plan because I am out pf storage, but this \"Your plan and billing information are managed externally\" is the message I receive when I try to upgrade. I have found which of my google accounts my subscription is connected to in the Google play store, but there I am only able to unsubscribe or resubscribe from my existing plan. The button to \"manage\" my subscription there only gives me the option to change my payment method. I literally am willing to give you (Dropbox) more money in the form of upgrading so it's extremely infuriating to not be able to. I am considering switching to a different cloud storage host other than Dropbox if I cannot get this fixed before April 2nd (when my subscription supposedly renews). Please advise. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"768","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828765":{"__typename":"Conversation","id":"conversation:828765","topic":{"__typename":"ForumTopicMessage","uid":828765},"lastPostingActivityTime":"2025-04-02T02:38:44.087-07:00","solved":false},"User:user:1909665":{"__typename":"User","uid":1909665,"login":"PJCoffey","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1909665"},"ForumTopicMessage:message:828765":{"__typename":"ForumTopicMessage","subject":"If I upgrade and later on downgrade, do I keep my referral space?","conversation":{"__ref":"Conversation:conversation:828765"},"id":"message:828765","revisionNum":2,"uid":828765,"depth":0,"board":{"__ref":"Forum:board:101001015"},"author":{"__ref":"User:user:1909665"},"metrics":{"__typename":"MessageMetrics","views":29},"postTime":"2025-04-02T01:06:52.523-07:00","lastPublishTime":"2025-04-02T01:37:24.640-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I was thinking of upgrading to Dropbox Plus. 2TB seems like a good amount of space! \n However, if the price goes up a lot, would I then be able to downgrade back to basic and keep my referral space? I have 8GB built up over the years and I assume I'd lose that. 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