You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I requested to cancel my plan and haven't got a refund yet
So it began with a 'FREE' trial for 30 days - I needed one use out of it. Yes my fault, did not write down when to cancel, even got an email saying that I wasn't using Dropbox enough. 3 days after they charged my credit card, I see it on my statement = CA$312.48 I go to cancel. NOT knowing 2 things: When you drop down to BASIC plan, email support, live chat support and phone support aren't supported on the Basic plan. Chatbox is included but it's unhelpful, it takes you around in circles. Now I'm here in Community forums and I'm not sure if anyone with authority is able to help me get my money back. When you cancel your subscription, MOST subscriptions will still allow you to have access to your subscription features until the end of the active billing cycle. NOT THIS ONE. I automatically paid for the year, realized what happened, cancelled my subscription without knowing the first fact and now I'm screwed. Do I need to pay for Dropbox Plus, Professional, Essentials again? To maybe get my money back for the first payment and this second one? Well done corporate entity. You know people forget **bleep** and this is how you're set up. Happy Holidays, checkmate for you.
I can't access my account in order to rectify my active subscription.
I have an active plan that is registered under an email for a company that I no longer work for (my fault). Payments are still being taken for a subscription, but I cannot access the account or change the email due to no longer working for the company. This is my other dropbox account, but the only way to get support is to upgrade this account, but I already have an account that I am paying for and I do not know how to fix this. I also do not seem to be able to find an email address for support to ask for help in combining the two accounts or transferring the unusable account to this one. Any ideas of who I can contact to get help with this? I am going round in circles and have been for weeks now... Thanks
Refund Still Pending After Approval
Hi, I was charged $119.88 for my Dropbox subscription renewal on November 21, 2024, using my Visa credit card (a full-currency international student card issued by China Merchants Bank). On the same day, I applied for a refund, which was approved. However, the refund still hasn’t been credited back to my account, and my bank statement shows the refund status as "pending." I would like to know: Is there any additional action I need to take to expedite the refund process? How long does it usually take for refunds to be processed in such cases? I appreciate your help in resolving this issue. Thank you!
Update billing info - Forcing me to upgrade plan..
I have tried to update my billing info, which appears to save, however it then directs me to the plan configuration page and wont let me continue unless I select an upgraded plan. Which I do not need. This is obviously a bug or pretty low tactic to force plan upgrades. There should be an option to retry payment method, or an option to have multiple payment methods. I do not wish to lose access to my account, but i'm also not going to be pushed into an upgrade I dont need. Any solutions for this?
