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Billing

1081 Topics

I need to change my payment from Playstore directly to Dropbox, but I can't find a way.
Hi, So I've been planning to switch payment method from Playstore to Dropbox website (a credit card), since there's been some issues in my Google Playstore. Since this cannot be changed in the Dropbox Application, I tried to change this by first unsubscribing the plan from Google Playstore. However, after I unsubscribed, the Dropbox app does not provide any options to change the payment method, instead it only showed a message saying that the google account does not have a subscription to my current plan. After failing to find an option to change the payment method or at least add my credit card or other online payment as my payment method, I gave up and just want to find a way to resubscribe using the Playstore. But even that's not possible, since I found no options for that in the website or the app. I'm really worried about my files stored in the dropbox account and would really appreciate if Dropbox team can solve this problem immediately, so that I can retain my current plan, resubscribing with the playstore if that's the only option, and, as a result, retain my files too. Thank you.
kwh98
3 hours ago Place Plans and Subscriptions
13Views
0likes
1Comment
I need to sync my paid account to both of my devices.
I have two accounts I think one is a paid subscription and one was a free account. I cannot access my paid account on my computer but can on my iphone. I cannot sync my iphone & computer nor can I download the lost files on my computer. I have repeatedly asked for a customer service phone number and I cannot get it. They are showing I don't have a paid subscription. This is a horrible waste of time. Can anyone give me the phone number to customer service? Thanks
thderhrt3
2 days ago Place Plans and Subscriptions
29Views
0likes
5Comments
i'm being charged for a plan but i only have Basic
i'm charged $119 yearly for a plan, maybe it's connected to another email i don't know about or forgot or something, but this account is only a free basic account and so i don't have access to any support. my bank won't let me block the charge, what do i do?
cjs559
2 days ago Place Plans and Subscriptions
40Views
0likes
3Comments
I have an unauthorized charge that isn't mine, since I don't have an account.
Dear Dropbox team, I had receive an unauthorised payment from Dropbox. I do not have any account on Dropbox before I creating this account for this post. And after entering the receipt number, the registered email is not belongs to me. Kindly contact me for further action. Thanks. Keith
Keith2812
2 days ago Place Plans and Subscriptions
20Views
0likes
2Comments
I'm getting a PayPal charge, even though I'm using a Basic, free account.
I, like many other consumers, expect to receive the services I pay for. Yet, for the past three years, Dropbox has charged me $119 annually via PayPal—$360 in total—while my account has remained on the free plan. I have never received the service I was billed for. Attempts to resolve this issue have only revealed serious flaws in customer support and dispute resolution: The phone number provided by PayPal no longer works (a message says go to account and get a call back - though this doesn't exist). Chatbots offer no meaningful help. Live chat representatives cannot assist because the payment was processed via PayPal? There is no clear way to report a serious billing error or processing glitch. Consumers deserve accessible, responsive, and effective customer support when companies wrongfully charge them. A major platform like Dropbox should have a functioning system to handle billing disputes—not force users into endless loops of automated dead ends. It is reasonable to expect service for payments rendered, and immediate resolution and a full refund when there is an issue. If this issue has happened to me, it has likely happened to others.
oxscuro
2 days ago Place Plans and Subscriptions
32Views
0likes
1Comment
I find the "I don't like to save" insulting, when asked to switch to the yearly plan.
Its amazing that companies can be so messed up and have such contempt for their paying users that think insulting them with "shaming messages" is an effective strategy. It's bad enough endlessly popping up these BS messages trying to get paying customers to pay annually, insulting them by making them click "I don't like to save" to get rid of the message is the cherry on the cake.
David H.78
5 days ago Place Plans and Subscriptions
59Views
0likes
5Comments
Just noticed I’m being charged on a Basic account
I’ve only just noticed I’ve been charged over the last three months for my Basic account, I’ve tried to log a ticket, but that’s not allowed with a basic account so I can't get help or talk to a human!! My credit card statement doesn’t have a transaction ID, just states “Dropbox Db.Tt/Cchelp Ie” so the billing checker does not help me. I can't get anywhere because I'm stuck talking to bots and going in circles. Please can somebody help me? I cannot contact support directly because I'm on a Basic plan. Thank you for your help, John
GeordieJ
5 days ago Place Plans and Subscriptions
61Views
0likes
3Comments
How to remove my credit card info from payment after unsubscribed plans?
Dear Dropbox Support, I would like to remove my card from my account billing information. I have just cancelled my free trial as I no longer need to use the product, but I cannot see the option to remove the card I linked to my account. Any assistance you can provide would be much appreciated. Many thanks, Mei Sim
Mei Sim
7 days ago Place Plans and Subscriptions
117Views
0likes
13Comments
[Enterprise] Additional field for team members so I can assign them charge codes etc.
Would like an additional field for each users so I can assign a dept charge code, so I can charge back each department for their accounts.
ehorvath
8 days ago Place Security and Permissions
36Views
0likes
3Comments
I was suddenly charged for a yearly plan, instead of the monthly subscription.
Woke up to a $186 dollar debit today. I always pay monthly and Drop box helped themselves to the whole year! I am mortified. anyone else have this and had success in reverting it??
Tamar B.
8 days ago Place Plans and Subscriptions
88Views
0likes
7Comments

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need to change my payment from Playstore directly to Dropbox, but I can't find a way.","conversation":{"__ref":"Conversation:conversation:828606"},"id":"message:828606","revisionNum":2,"uid":828606,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1909508"},"metrics":{"__typename":"MessageMetrics","views":13},"postTime":"2025-04-01T01:17:16.638-07:00","lastPublishTime":"2025-04-01T01:57:15.593-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, \n So I've been planning to switch payment method from Playstore to Dropbox website (a credit card), since there's been some issues in my Google Playstore. Since this cannot be changed in the Dropbox Application, I tried to change this by first unsubscribing the plan from Google Playstore. However, after I unsubscribed, the Dropbox app does not provide any options to change the payment method, instead it only showed a message saying that the google account does not have a subscription to my current plan. \n After failing to find an option to change the payment method or at least add my credit card or other online payment as my payment method, I gave up and just want to find a way to resubscribe using the Playstore. But even that's not possible, since I found no options for that in the website or the app. \n I'm really worried about my files stored in the dropbox account and would really appreciate if Dropbox team can solve this problem immediately, so that I can retain my current plan, resubscribing with the playstore if that's the only option, and, as a result, retain my files too. Thank you. \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1134","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828423":{"__typename":"Conversation","id":"conversation:828423","topic":{"__typename":"ForumTopicMessage","uid":828423},"lastPostingActivityTime":"2025-03-31T04:02:25.258-07:00","solved":false},"User:user:1909346":{"__typename":"User","uid":1909346,"login":"thderhrt3","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1909346"},"ForumTopicMessage:message:828423":{"__typename":"ForumTopicMessage","subject":"I need to sync my paid account to both of my devices.","conversation":{"__ref":"Conversation:conversation:828423"},"id":"message:828423","revisionNum":2,"uid":828423,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1909346"},"metrics":{"__typename":"MessageMetrics","views":29},"postTime":"2025-03-30T19:32:34.347-07:00","lastPublishTime":"2025-03-30T23:12:18.001-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have two accounts I think one is a paid subscription and one was a free account. I cannot access my paid account on my computer but can on my iphone. I cannot sync my iphone & computer nor can I download the lost files on my computer. \n I have repeatedly asked for a customer service phone number and I cannot get it. They are showing I don't have a paid subscription. This is a horrible waste of time. \n Can anyone give me the phone number to customer service? \n Thanks ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"502","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828322":{"__typename":"Conversation","id":"conversation:828322","topic":{"__typename":"ForumTopicMessage","uid":828322},"lastPostingActivityTime":"2025-03-31T00:47:45.469-07:00","solved":false},"User:user:1909202":{"__typename":"User","uid":1909202,"login":"cjs559","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:1909202"},"ForumTopicMessage:message:828322":{"__typename":"ForumTopicMessage","subject":"i'm being charged for a plan but i only have Basic","conversation":{"__ref":"Conversation:conversation:828322"},"id":"message:828322","revisionNum":2,"uid":828322,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1909202"},"metrics":{"__typename":"MessageMetrics","views":40},"postTime":"2025-03-29T12:40:13.202-07:00","lastPublishTime":"2025-03-31T00:47:45.469-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" i'm charged $119 yearly for a plan, maybe it's connected to another email i don't know about or forgot or something, but this account is only a free basic account and so i don't have access to any support. my bank won't let me block the charge, what do i do? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"260","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828368":{"__typename":"Conversation","id":"conversation:828368","topic":{"__typename":"ForumTopicMessage","uid":828368},"lastPostingActivityTime":"2025-03-30T22:43:15.323-07:00","solved":false},"User:user:1909265":{"__typename":"User","uid":1909265,"login":"Keith2812","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1909265"},"ForumTopicMessage:message:828368":{"__typename":"ForumTopicMessage","subject":"I have an unauthorized charge that isn't mine, since I don't have an account.","conversation":{"__ref":"Conversation:conversation:828368"},"id":"message:828368","revisionNum":2,"uid":828368,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1909265"},"metrics":{"__typename":"MessageMetrics","views":20},"postTime":"2025-03-30T05:30:32.208-07:00","lastPublishTime":"2025-03-30T22:43:15.323-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dear Dropbox team, \n I had receive an unauthorised payment from Dropbox. I do not have any account on Dropbox before I creating this account for this post. And after entering the receipt number, the registered email is not belongs to me. Kindly contact me for further action. \n Thanks. Keith ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"316","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:828287":{"__typename":"Conversation","id":"conversation:828287","topic":{"__typename":"ForumTopicMessage","uid":828287},"lastPostingActivityTime":"2025-03-30T22:16:10.091-07:00","solved":false},"User:user:1909157":{"__typename":"User","uid":1909157,"login":"oxscuro","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1909157"},"ForumTopicMessage:message:828287":{"__typename":"ForumTopicMessage","subject":"I'm getting a PayPal charge, even though I'm using a Basic, free account.","conversation":{"__ref":"Conversation:conversation:828287"},"id":"message:828287","revisionNum":2,"uid":828287,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1909157"},"metrics":{"__typename":"MessageMetrics","views":32},"postTime":"2025-03-28T22:13:42.429-07:00","lastPublishTime":"2025-03-30T22:16:10.091-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I, like many other consumers, expect to receive the services I pay for. Yet, for the past three years, Dropbox has charged me $119 annually via PayPal—$360 in total—while my account has remained on the free plan. I have never received the service I was billed for. \n Attempts to resolve this issue have only revealed serious flaws in customer support and dispute resolution: \n \n The phone number provided by PayPal no longer works (a message says go to account and get a call back - though this doesn't exist). \n Chatbots offer no meaningful help. \n Live chat representatives cannot assist because the payment was processed via PayPal? \n There is no clear way to report a serious billing error or processing glitch. \n \n Consumers deserve accessible, responsive, and effective customer support when companies wrongfully charge them. A major platform like Dropbox should have a functioning system to handle billing disputes—not force users into endless loops of automated dead ends. \n It is reasonable to expect service for payments rendered, and immediate resolution and a full refund when there is an issue. If this issue has happened to me, it has likely happened to others. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1183","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827939":{"__typename":"Conversation","id":"conversation:827939","topic":{"__typename":"ForumTopicMessage","uid":827939},"lastPostingActivityTime":"2025-03-27T11:33:22.751-07:00","solved":false},"User:user:94925":{"__typename":"User","uid":94925,"login":"David H.78","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"id":"user:94925"},"ForumTopicMessage:message:827939":{"__typename":"ForumTopicMessage","subject":"I find the \"I don't like to save\" insulting, when asked to switch to the yearly plan.","conversation":{"__ref":"Conversation:conversation:827939"},"id":"message:827939","revisionNum":2,"uid":827939,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:94925"},"metrics":{"__typename":"MessageMetrics","views":59},"postTime":"2025-03-26T01:48:21.318-07:00","lastPublishTime":"2025-03-27T00:35:00.224-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Its amazing that companies can be so messed up and have such contempt for their paying users that think insulting them with \"shaming messages\" is an effective strategy. It's bad enough endlessly popping up these BS messages trying to get paying customers to pay annually, insulting them by making them click \"I don't like to save\" to get rid of the message is the cherry on the cake. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"391","kudosSumWeight":0,"repliesCount":5,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827578":{"__typename":"Conversation","id":"conversation:827578","topic":{"__typename":"ForumTopicMessage","uid":827578},"lastPostingActivityTime":"2025-03-27T06:21:36.755-07:00","solved":false},"User:user:1902388":{"__typename":"User","uid":1902388,"login":"GeordieJ","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"id":"user:1902388"},"ForumTopicMessage:message:827578":{"__typename":"ForumTopicMessage","subject":"Just noticed I’m being charged on a Basic account","conversation":{"__ref":"Conversation:conversation:827578"},"id":"message:827578","revisionNum":2,"uid":827578,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1902388"},"metrics":{"__typename":"MessageMetrics","views":61},"postTime":"2025-03-22T01:20:16.169-07:00","lastPublishTime":"2025-03-24T01:45:35.205-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I’ve only just noticed I’ve been charged over the last three months for my Basic account, I’ve tried to log a ticket, but that’s not allowed with a basic account so I can't get help or talk to a human!! \n My credit card statement doesn’t have a transaction ID, just states “Dropbox Db.Tt/Cchelp Ie” so the billing checker does not help me. I can't get anywhere because I'm stuck talking to bots and going in circles. Please can somebody help me? \n I cannot contact support directly because I'm on a Basic plan. \n Thank you for your help, \n John ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"550","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:812266":{"__typename":"Conversation","id":"conversation:812266","topic":{"__typename":"ForumTopicMessage","uid":812266},"lastPostingActivityTime":"2025-03-25T14:11:26.100-07:00","solved":false},"User:user:1892736":{"__typename":"User","uid":1892736,"login":"Mei Sim","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-1.svg?time=0"},"id":"user:1892736"},"ForumTopicMessage:message:812266":{"__typename":"ForumTopicMessage","subject":"How to remove my credit card info from payment after unsubscribed plans?","conversation":{"__ref":"Conversation:conversation:812266"},"id":"message:812266","revisionNum":1,"uid":812266,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:1892736"},"metrics":{"__typename":"MessageMetrics","views":117},"postTime":"2024-12-05T20:54:18.797-08:00","lastPublishTime":"2024-12-05T20:54:18.797-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dear Dropbox Support, I would like to remove my card from my account billing information. I have just cancelled my free trial as I no longer need to use the product, but I cannot see the option to remove the card I linked to my account. Any assistance you can provide would be much appreciated. Many thanks, Mei Sim ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"327","kudosSumWeight":0,"repliesCount":13,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827148":{"__typename":"Conversation","id":"conversation:827148","topic":{"__typename":"ForumTopicMessage","uid":827148},"lastPostingActivityTime":"2025-03-24T16:37:47.847-07:00","solved":false},"User:user:1907746":{"__typename":"User","uid":1907746,"login":"ehorvath","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-9.svg?time=0"},"id":"user:1907746"},"ForumTopicMessage:message:827148":{"__typename":"ForumTopicMessage","subject":"[Enterprise] Additional field for team members so I can assign them charge codes etc.","conversation":{"__ref":"Conversation:conversation:827148"},"id":"message:827148","revisionNum":2,"uid":827148,"depth":0,"board":{"__ref":"Forum:board:101001020"},"author":{"__ref":"User:user:1907746"},"metrics":{"__typename":"MessageMetrics","views":36},"postTime":"2025-03-19T04:46:07.797-07:00","lastPublishTime":"2025-03-24T16:37:47.847-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Would like an additional field for each users so I can assign a dept charge code, so I can charge back each department for their accounts. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"140","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:827654":{"__typename":"Conversation","id":"conversation:827654","topic":{"__typename":"ForumTopicMessage","uid":827654},"lastPostingActivityTime":"2025-03-24T09:11:34.325-07:00","solved":false},"User:user:149796":{"__typename":"User","uid":149796,"login":"Tamar B.","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:149796"},"ForumTopicMessage:message:827654":{"__typename":"ForumTopicMessage","subject":"I was suddenly charged for a yearly plan, instead of the monthly subscription.","conversation":{"__ref":"Conversation:conversation:827654"},"id":"message:827654","revisionNum":2,"uid":827654,"depth":0,"board":{"__ref":"Forum:board:101001018"},"author":{"__ref":"User:user:149796"},"metrics":{"__typename":"MessageMetrics","views":88},"postTime":"2025-03-23T16:21:27.528-07:00","lastPublishTime":"2025-03-24T06:11:21.945-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Woke up to a $186 dollar debit today. I always pay monthly and Drop box helped themselves to the whole year! I am mortified. anyone else have this and had success in reverting it?? 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