You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
"cf.dropboxpayments.com refused to connect." - I can't upgrade my account.
I am trying to upgrade my account, but I'm getting an error when I choose credit card that states "cf.dropboxpayments.com refused to connect." Since I do not have a paid account yet, I cannot talk to a live customer service person. Any thoughts on how to make a payment? I do not have paypal.
Charged for an account I haven't used in decades. How do I cancel and get a refund?
Hi, I just got charged for a dropbox account I haven't used in decades connected to an email I no longer have. I tried contacting dropbox through the email associated with the account I do use but I'm not a paid subriber. How do I stop this and get a refund? I never signed up for the dropbox for the old email.
Unidentified credit card charge for an annual subscription
i have an annual credit card charge from Dropbox with a 12 digit transaction ID, however the transaction lookup tool does not work when i enter all details (correctly). because i have a free plan i cannot even contact dropbox about this....help please
Dropbox is charging me for an account I have no access to. How can I cancel?
Hi all, I have just discovered Dropbox has been charging me for the last 5 years for an inactive account. It was associated with an email address from my previous workplace which I no longer have access to, thus I cannot even cancel my account. How do I go about cancelling for an account I no longer access to??
How can I get a refund with immediate cancelation for a yearly plan?
Hi! I used the one-month free trial for Dropbox Essentials with a yearly payment but forgot to cancel. The same day the billing was made I emptied my Dropbox and cancelled the plan. When following the steps to cancel I selected the option for immediate cancellation because it said that I would be reimbursed through my current payment method. However, I don't know if I have to ask for that refund or if it's automatic. How long do I have to wait? Who do I have to contact? Can someone assist me with that? Thank you very much
I need help canceling account!
Hello, the FAQ says I should see a "cancel account" option under "manage account" but there is no such option. I did not purchase dropbox through an online app. There appears to be no way to contact the company based on my subscription. And I apparently have two separate accounts, both purchased this year, neither of which lets me cancel that respective account. I would be grateful for any help! Thanks, Jesse
I cancelled my trial, but my account got downgraded immediately.
I had a free trial but was alerted to cancel my plan before the date of trial ending … I canceled under the impression i would have my account until my end date but lost it the day I canceled how could I continue my trial or reinstate it ?
