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Attention Dropbox and PayPal: This is Unacceptable.
I, like many other consumers, expect to receive the services I pay for. Yet, for the past three years, Dropbox has charged me $119 annually via PayPal—$360 in total—while my account has remained on the free plan. I have never received the service I was billed for. Attempts to resolve this issue have only revealed serious flaws in customer support and dispute resolution: The phone number provided by PayPal no longer works (a message says go to account and get a call back - though this doesn't exist). Chatbots offer no meaningful help. Live chat representatives cannot assist because the payment was processed via PayPal? There is no clear way to report a serious billing error or processing glitch. Consumers deserve accessible, responsive, and effective customer support when companies wrongfully charge them. A major platform like Dropbox should have a functioning system to handle billing disputes—not force users into endless loops of automated dead ends. It is reasonable to expect service for payments rendered, and immediate resolution and a full refund when there is an issue. If this issue has happened to me, it has likely happened to others.
I find the "I don't like to save" insulting, when asked to switch to the yearly plan.
Its amazing that companies can be so messed up and have such contempt for their paying users that think insulting them with "shaming messages" is an effective strategy. It's bad enough endlessly popping up these BS messages trying to get paying customers to pay annually, insulting them by making them click "I don't like to save" to get rid of the message is the cherry on the cake.
Just noticed I’m being charged on a Basic account
I’ve only just noticed I’ve been charged over the last three months for my Basic account, I’ve tried to log a ticket, but that’s not allowed with a basic account so I can't get help or talk to a human!! My credit card statement doesn’t have a transaction ID, just states “Dropbox Db.Tt/Cchelp Ie” so the billing checker does not help me. I can't get anywhere because I'm stuck talking to bots and going in circles. Please can somebody help me? I cannot contact support directly because I'm on a Basic plan. Thank you for your help, JohnHow to remove my credit card info from payment after unsubscribed plans?
Dear Dropbox Support, I would like to remove my card from my account billing information. I have just cancelled my free trial as I no longer need to use the product, but I cannot see the option to remove the card I linked to my account. Any assistance you can provide would be much appreciated. Many thanks, Mei Sim
I want to switch my billing from Apple to Dropbox, but I am unable to.
I'd like to switch my billing over directly to Dropbox instead of through my Apple account on my Iphone. I've spoken to their tech support and they don't have any solutions. I'd like to take advantage of a benefit I have through Adobe, but because it's connected to billing in Apple, it doesn't allow me to get the deal. It says my billing is managed externally. I let my Dropbox plan expire, as advised by Dropbox customer service, but it's been two days since it expired, and with it being my work, I'm concerned about losing my files if I don't get this fixed sooner than later. Does anyone know the steps on how to remove the "inactive" Dropbox subscription from my Apple account? Or on the Dropbox side, how to switch my billing over to Dropbox instead of externally?False advertising when assessing plan prices
I came to purchase a plan from Dropbox through Adobe Perks with a 50% off offer for the first year. Sounded good to me. I was presented with the upsell to Essentials and the small print said after a 30 day free trial I'd be charged AU$153.48/yr including taxes. This was cheaper than the Plus account which would go up to AU$186.88/yr plus taxes after the first discounted year, so of course I selected that option. My confirmation email contradicts this offer and says that I will be charged AU$306.90 after the 30 day trial period. This is not what I signed up for and I cannot find any way of contacting sales or support to address this. I took screenshots of the checkout because it felt like it was too good to be true. I was right.I need a refund for a plan that I can no longer access
My position was eliminated on August 9, 2024. I no longer have access to the email or even the laptop. Just received cc statement with Dropbox charge of $119.88. Could really use the refund or at least a partial and need to cancel the Dropbox account that old email was associated with. Please help!
