You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
I've been charged even after cancelling my plan.
Hi there I'm going around in circles trying to find out why dropbox debited my PayPal account after cancelling my plan. clicking on support tells me " Submit a request This support option is not available with your plan " Please can I receive an email from a human so I can attempt to resolve this issue and receive a refund.
Cannot upgrade to Annual Family Plan via Play Store
I bought the Family Monthly plan via de Play Store and I want to upgrade to an Annual subcription yet the app doesn't let me do it? I read that the "family" plan is not supported via Play Store but how is so, i was able to bought it via the Play Store as Monthly (and also Yearly but I choose first to try it out) but now i am unable to upgrade my plan to an annual basis.
I want to cancel my subscription
to whom it may concern, About 1 month ago, I chatted with Dropbox and told them I wanted to cancel my plan, but someone told me the application wouldn't be charged after one month. About 2 days ago, 11 euros were deducted from my Revolut account for Dropbox. Please cancel my plan as soon as possible and refund my money. Why doesn’t the application have any option to cancel it? I am not satisfied with this platform at all! I DON'T WANT TO CHARGE MY PLAN AT ALL.
"cf.dropboxpayments.com refused to connect." - I can't upgrade my account.
I am trying to upgrade my account, but I'm getting an error when I choose credit card that states "cf.dropboxpayments.com refused to connect." Since I do not have a paid account yet, I cannot talk to a live customer service person. Any thoughts on how to make a payment? I do not have paypal.
Charged for an account I haven't used in decades. How do I cancel and get a refund?
Hi, I just got charged for a dropbox account I haven't used in decades connected to an email I no longer have. I tried contacting dropbox through the email associated with the account I do use but I'm not a paid subriber. How do I stop this and get a refund? I never signed up for the dropbox for the old email.
Unidentified credit card charge for an annual subscription
i have an annual credit card charge from Dropbox with a 12 digit transaction ID, however the transaction lookup tool does not work when i enter all details (correctly). because i have a free plan i cannot even contact dropbox about this....help please
Dropbox is charging me for an account I have no access to. How can I cancel?
Hi all, I have just discovered Dropbox has been charging me for the last 5 years for an inactive account. It was associated with an email address from my previous workplace which I no longer have access to, thus I cannot even cancel my account. How do I go about cancelling for an account I no longer access to??
How can I get a refund with immediate cancelation for a yearly plan?
Hi! I used the one-month free trial for Dropbox Essentials with a yearly payment but forgot to cancel. The same day the billing was made I emptied my Dropbox and cancelled the plan. When following the steps to cancel I selected the option for immediate cancellation because it said that I would be reimbursed through my current payment method. However, I don't know if I have to ask for that refund or if it's automatic. How long do I have to wait? Who do I have to contact? Can someone assist me with that? Thank you very muchI need help canceling account!
Hello, the FAQ says I should see a "cancel account" option under "manage account" but there is no such option. I did not purchase dropbox through an online app. There appears to be no way to contact the company based on my subscription. And I apparently have two separate accounts, both purchased this year, neither of which lets me cancel that respective account. I would be grateful for any help! Thanks, Jesse
