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Account Access
1643 TopicsI can't switch to my other account when using the app, it redirects me to the same one.
hello dropbow windows version is installed on my computer.I have two dropbox accounts.I logged in with one of them when it was installed.But I can't log in to my other account.Because there is no option to change account in the icon next to the clock, there is only quit.If I log out and start the application again, it automatically logs into the first account again.But this is very bad.13Views0likes2Comments6-digit code not sent - want to find out if account still exists
hello, i have another old account - mail adress and password existing - but if i wanna login an it says the system will send a 6-digit confirmation code, i do not receive on. is there a way of checking what the issue is there. is there a way of checking if the account still exists.? thanks.6Views0likes1CommentI'm not receiving the password reset email. What can I do?
Hi, can't recover my other (older) account, which is obviously associated to another mail. I tried to get a mail to create a new password but I didn't find anything in the "inbox" and "spam" folder. I've tried many times (I waited 24 hours because I tried too many times, but the situation is the same) Thank you for your attention.12Views0likes1CommentI clicked on a spam email, and now I don't have access to my Dropbox account.
Hi all, Accidentally, I clicked on spam email link received from fake Dropbox email address. Now, I lost access to all my Dropbox files, when I signed in back, it asked to reset the password, and then my business account downgraded to normal account and no files in it. Now, I cant reach customer care as its automatically downgraded basic account. Raised the issue with customer care through support portal, no one reached yet. One executive on the sales chat said, they will contact me on my phone, since 4 days they didn't reach me either. Complained to Dropbox Abuse team last week, no response from them. Can anyone help me, how can I contact Dropbox representative in this case? or Any suggestions how can i get the access back to my Dropbox?9Views0likes1CommentCan I recover my files once the account has been deleted?
So it's my fault I didn't realize how important the data was to me (photos and such) and should have just upgraded to the paid version. I relied on DB has just my backup for all these years. Now it's been deleted, is there any way I can pay to get the data recovered?20Views0likes3CommentsHow to get rid of that DropBox Community Account that I apparently have
I am having a similar issue. I have not been active in the forum, or been using DropBox for many many many years. But on my email I received the following messages. 22 hrs ago: Due to your contributions in The Dropbox Community, you have earned a new badge! 13 hrs ago: Due to your contributions in The Dropbox Community, you have earned a new badge! 11 hrs ago: Due to your contributions in The Dropbox Community, you have earned a new badge! 12 hrs ago: Due to your contributions in The Dropbox Community, you have earned a new badge! 03 hrs ago: Due to your contributions in The Dropbox Community, you have earned a new badge! 02 hrs ago: Due to your contributions in The Dropbox Community, you have earned a new badge!\ 01 hrs ago: Due to your contributions in The Dropbox Community, you have earned a new badge!\ 30 min ago: Due to your contributions in The Dropbox Community, you have earned a new badge! Has the dropbox security been compromised ? I have no idea how to get rid of that DropBox Community Account that I apparently have Please advice how to get rid of the account I apparently (Dropbox is emailing me) still have. Thanks!97Views1like1CommentSomeone using my Dropbox?
I received an email assigning me a badge as a top contributor and the next day received an email with a badge as a new contributor. I have not used Dropbox in over 5 years. I cannot use any of the help because I don't have a plan. Of course I can change the email on my account but how do I stop Dropbox from sending me messages?75Views2likes4CommentsHow can I receive a refund for an account I can't access?
I was terminated from a job that required me to have a Dropbox subscription. The account is linked to my work email and I don’t have the password. How can I contact Dropbox to close the account and refund me for the last bill? Thanks139Views0likes6Comments