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angec4330's avatar
angec4330
Explorer | Level 3
2 years ago

xlsx files are supported but something went wrong.

Hello. My file is only 2.4 mb and this is the message I get everytime I try to open this one particular spreadsheet.   I have another spreadsheet that 2.6 and opens right away.. What advise could you...
dropbox business
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hannahbrosky's avatar
hannahbrosky
New member | Level 2
2 years ago

I am having the same problem. I have an .xlsx file that I accessed multiple times to edit over the past few weeks on excel for web through dropbox, on both Safari and Chrome. I have cleared the history and cache on both but get the same error on both.

 

Calvin2DBX's avatar
Calvin2DBX
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi hannahbrosky,

 

Thanks for reaching out!

 

Is that error coming up both on computer and mobile device?

 

Good to see you already tested in multiple browsers, and clearing the cache.

 

Let me know if accessing via the Incognito Mode or Private Browsing modes in your browser helps.

 

Thanks in advance!

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