videos won't play

[peterv43]

Recently uploaded two MP4 videos in dropbox. When I click on them they start to play for about a 10th of a second and then quit and go back to list of videos.I have no idea why won't play. I don't have a smartphone, I just want to watch them in real-time on Dropbox.

[YellowBear]

This also affects me. Also started a few days ago.

Videos won't play in browser (firefox) but work fine on the app, even older ones where the media player worked perfectly in the past.

Clearing cookies or changing browser only brings temporarily relief, before it starts to buffer weirdly and then break again.

The moment I select a video it opens for a half a second before kicking me back into list view, happening consistently on nearly all videos, with the odd few second video being able to playback.

[peterv43]

Nice to know I'm not alone. FYI, This all started when dropbox went down a few days ago. Before then, no problem. Personally, I refuse to tinker with my computer, as they suggested (change this, change that, fool around browsers and cookies....all of which I resist doing) when my videos run just fine on other sites, etc. I want them to go to dropbox technical support but I don't think they will because I'm using a free version. Fingers crossed.

[peterv43]

drop box itself ..itwould help if you read the thread..and the comment of "yellow bear" who has the same issue

[Jay]

HI @YellowBear, does this occur for all videos on your account? What are the filetypes of videos you're playing and what size are they?

[peterv43]

all mp4, preview gives the same size for the  three I'm having trouble with, hmmmm  192.93 mb  but they have different KB sizes

[ebrookenorthrip]

I'm having the exact same problem. Following hoping for an answer soon. 

[ebrookenorthrip]

I'm having the exact same problem. Following hoping for an answer soon, this is really a problem. 

[Hannah]

Hey everyone, thanks for letting us know about the issue you're having.

Trying different browsers, clearing cache, trying private browsing windows, etc., are the most common and necessary troubleshooting steps when it comes to web issues.

You'll find that most times the issues are resolved after following these steps, so that's why we recommend them.

If the issue persists on the Dropbox website across different browsers, please let us know.

[peterv43]

IT PERSISTS in my case 

[ebrookenorthrip]

Still happening for me as well.