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upload a file to dropbox via the Chrome browser

upload a file to dropbox via the Chrome browser

Maxrus65
Explorer | Level 3
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When I try to upload a file to dropbox via the Chrome browser, it gives an error 'Could not download file ***: Internet connection is lost', although the Internet is available.

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
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Hi @Maxrus65 - welcome to the Dropbox Community!

Can you clear your browser's cache and try again?

If that doesn't help, please try an incognito window or another browser with no extensions or plugins running. 

Let me know how it goes and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

6 Replies 6

Walter
Dropbox Staff
Go to solution

Hi @Maxrus65 - welcome to the Dropbox Community!

Can you clear your browser's cache and try again?

If that doesn't help, please try an incognito window or another browser with no extensions or plugins running. 

Let me know how it goes and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join

Maxrus65
Explorer | Level 3
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Hi Walter !

I cleaned the cookies - it did not help.
In incognito mode - it did not help.
In Internet Explorer, everything works correctly.

Walter
Dropbox Staff
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Thanks for keeping me in the loop @Maxrus65!

It looks like your Chrome is acting up; what version are you running?

In any case, I'm glad to hear it's sorted for you now while using Internet Explorer. 

Until we speak again, take care! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Maxrus65
Explorer | Level 3
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Hi Walter!
I did a full reset of the Chrome browser settings.
Everything worked fine.

Maxrus65
Explorer | Level 3
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Hi Walter!
Now again it does not upload files to the cloud.
Again, what to do a complete reset of the browser settings to work?

Walter
Dropbox Staff
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Sorry to hear that @Maxrus65.

As your browser is acting up I'd suggest using another one for now. 

Let me know how you get on! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

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    Maxrus65 Explorer | Level 3
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