".pdf files are supported but something went wrong"

[gbeca]

Hello, i'm having the same issue.  This is only happening in one office.  If i try to open the same link in another office, it opens.  This affects all pdf files.  I can open all other sites.  I've compared the ip settings and the dns settings are the same.  Incognito mode makes no difference.

[Nancy]

@gbeca, are you having issues with accessing any other Dropbox web pages, or is this only happening when previewing PDF files? Does the error appear with any other types of files?

I’d also like to know the average size of the PDF files you’re previewing.

Finally, you mention using a link. Did someone else send you a shared link to those files you can't preview?

[gbeca]

Other Dropbox web pages open up fine, this is only happening when previewing PDF files.  No other issues with other type of files.  The average size of the PDF files are under 2 kb.  I've tried it with links created by me and other users.

[Jay]

Hi @gbeca, for a PDF file, 2 KB in size is extremely small, could you confirm that this is the right size? If so, do larger PDF files around 1 MB or more preview normally?

If you download the PDF files, do they preview on your computer directly?

[gbeca]

The PDF files and links are good as I can open them from other location.

[gbeca]

If I download the PDF files, they do preview on the computer.

[Jay]

Could you clarify what you mean when you say that you can open them from another location? Do you mean using a different computer or browser?

[gbeca]

I can use the same links on different computers located in other offices and they work.

[Jay]

Do other browsers on that machine work?

Have you tried disabling all browser extensions as well to see if this helps?

[gbeca]

The links are not working from any browser.   Yes, i have tried disabling all browser extensions.