".pdf files are supported but something went wrong"

[gbeca]

Hello, i'm having the same issue.  This is only happening in one office.  If i try to open the same link in another office, it opens.  This affects all pdf files.  I can open all other sites.  I've compared the ip settings and the dns settings are the same.  Incognito mode makes no difference.

[Megan]

Hey @gbeca!

I'd like for us to try one more thing, please. 

I'd like for you to try to open the same link from your mobile device, while connected to the same network. Can you give it a go? 

[gbeca]

The cell phone is connected to the company wifi and is able to open the link.

[Megan]

Hey @gbeca, based on everything you described it sounds like a network issue to me. 

It could also be device-specific. In any case, I'd suggest that you check with your IT team -if you have one available- to ensure there are no additional restrictions in place.