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gbeca's avatar
gbeca
Explorer | Level 3
7 months ago

".pdf files are supported but something went wrong"

Hello, i'm having the same issue.  This is only happening in one office.  If i try to open the same link in another office, it opens.  This affects all pdf files.  I can open all other sites.  I've c...
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bacarruth's avatar
bacarruth
Explorer | Level 3
7 months ago

They are small in size - kb.  I think because they are corrupted.  

 

  • gbeca's avatar
    gbeca
    Explorer | Level 3
    7 months ago

    Incognito mode makes no difference.

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      bacarruth, so, if I get this right, the files can’t be previewed on the Dropbox website, and they can’t be opened after being downloaded either. Correct? 

       

      Were these files shared with you or were they personal files that you had saved on Dropbox? 

       

      If you have the mobile app downloaded on your mobile device, can you export them there too and let me know if they throw the same error?

       

      Thanks for the screenshot, gbeca! When was the last time you were able to preview this specific file on your Dropbox account? Was it previewing at first? 

       

      If this shared link was sent to you by another user, can they check if it previews on their end?

      • gbeca's avatar
        gbeca
        Explorer | Level 3
        7 months ago

        We are not able to preview the PDF files.  We can download them and then open them.  We have tried personal files and shared files.  
        Mobile app has no issues.

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