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Forum Discussion
".jpg files are supported but something went wrong."
Two years ago I uploaded my entire engagement photo album to Dropbox. Today, when I tried to view the photos, I get an error message for each image: ".jpg files are supported but something went wrong."
I tried this on my phone and got the same message. I have been unable to access the photos for 2 days. Please help! Does anyone know how to fix this?
- Mark
Super User II
Can you download the file to your desktop say and view them once downloaded via File -> Open in preview or something?
Unforunately, I already tried that. When I try to download I receive the message, " it looks like we don't support that file format."
- Lusil
Dropbox Staff
Hey Brashley, thanks for reaching out to us about this.
Could you provide us with some additional info to ensure troubleshooting? For example:
- Do you get this error message with a specific file or for all .jpg files?
- How large is the file you're trying to preview?
- Could you also send a screenshot (without any personal info) of the error messages?
Keep us posted!
I’ve previously synced my android phone to Dropbox and all my photos were uploaded, now on an iPhone I can no longer see most of the photos in this folder (Last synced 2014). The error message “.jpg files are supported but something went wrong” shows up when I click the thumbnail to view. I’ve tried on my laptop as well but nothing seems to be working.
- Daphne
Hey KGmarie, thanks for reaching out to us here!
Just to clarify, when you mentioned that you tried viewing the files on your laptop, was this via the website or locally downloaded files from the desktop app?
If you try and export the file on your phone to your device's storage, are you able to view the file correctly there? Can you try downloading a file from the web on your laptop?
Also, can you let me know if you see this for all your .jpg files? Can you let me know the size of these files?
Let me know what you find and we'll go from there!
- Yes I tried downloading them from the website (Windows laptop - chrome; and iPhone - chrome/safari) + iPhone app and when trying to view it says it can’t view the file type.
Most of the images are around 1.8mb or more. Only around a dozen of a couple hundred are loading and viewing fine. All are jpgs.
Hello,
I am accessing an old shared dropbox file I had with my classmates where we shared moments from college and there were multiple JPG images in this file. Most of them know are damages and they show the following message ''.jpg files are supported but something went wrong.'' . Some pictures open and they are completely damaged, they are blank or they have weird colors, and some others are fine. When I download the corrupted ones I cannot open them with any application and I receive the message that the file is corrupted or unsupported.
Any help?
Its weird because this shared dropbox file has remained intact throughout the years, its just old and we would like to access these photos now.
Thank you
George
- Daphne
Hi GeorgeZoopy, I'm sorry to hear you're having issues with these files!
Can you let me know if you were able to view these files correctly from the shared folder before? Also, were you able to download them before without issue too?
Would you mind sending a screenshot of the error message you get when you're trying to open the file locally after downloading it?
Let me know - thanks!
Dear Daphne,
Thank you for your reply.
I confirm I was able to view these files and download them properly without any issues in the past.
I am attaching you 3 screenshots. The first one shows the image files which cannot open at all, the second one shows images which are corrupted and show weird colors and lines, and the third one is the first picture after I downloaded it on my PC and tried to open it with windows gallery.
Please let me know if you need any additional information and I am looking forward to your reply.
Thank you :)
Best Regards,
George
I uploaded a photo but I'm getting an error saying .jpg files are supported but something went wrong.
I can view the photo on my desktop fine.
