"This action only valid for products currently installed" error when opening files on Windows

[Barba]

This happens to me also.

I can access these files on a ios but my windows computer i get an error message

[Hannah]

Hey @Barba, thanks for letting us know about this.

Can you send us a screenshot of the error message?

Also, is this happening when you try to open files that are online-only, or files that are available offline?

Let me know and we'll go from there.