"That didn't work for some reason" error.

[jaykid007]

t didnt work for some reason".  The business user has contacted dropbox support and was supposed to be fixed but is not. How is it possible to get this fixed?

[Megan]

Hey there @jaykid007, I'd be happy to help you figure out what's happening!

Could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you still get the same error when accessing the shared links in question?

Is it possible that the sharing ability of the user sending you the link was banned? 

I'll be waiting for your updates!

[jaykid007]

Hello, I cleared everything and disabled antivirus and still doesn't work. I don't believe the link is banned. The user contacted support when the first link went out blocked and supposedly this link I got should of worked. In this case, would the user need to continue working with Dropbox to get it to work or can I send the link somewhere to have it unlocked?

[Megan]

Provided that their sharing activity has been banned, they'd need to contact Support, and work with our Team in order to resolve it @jaykid007.

Once you confirm with them that this isn't the root cause, and that they can access their own link when not signed into their account, you can contact us and let us know. 

We'll be more than happy to continue troubleshooting this with you. Thank you!

[jaykid007]

Sounds like their end. I have tried 3 browsers and 2 computers and my phone. I sent them an email to see if they can access to the link not signed in. They confirmed support resolved the ban but apparently not the case. It is an update file for a module I bought from them.

[Megan · Accepted solution]

Thanks for checking on different browsers, and platforms @jaykid007, awesome job there!

Is it possible that they are sending you a shared folder or an editing link, instead of a link with "view only" permissions?

I'm asking, because we had a similar case in this thread, and that seemed to be the cause.

[jaykid007]

Hello. They could never get them to fix it so they sent with a different service. Not sure why. Tha ks for the help