You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jaykid007's avatar
jaykid007
Explorer | Level 3
11 months ago

"That didn't work for some reason" error.

t didnt work for some reason".  The business user has contacted dropbox support and was supposed to be fixed but is not. How is it possible to get this fixed?
Download
Preview
Shared Links
  • Megan's avatar
    Megan
    11 months ago

    Thanks for checking on different browsers, and platforms jaykid007, awesome job there!

     

    Is it possible that they are sending you a shared folder or an editing link, instead of a link with "view only" permissions?

     

    I'm asking, because we had a similar case in this thread, and that seemed to be the cause.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey there jaykid007, I'd be happy to help you figure out what's happening!

 

Could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you still get the same error when accessing the shared links in question?

 

Is it possible that the sharing ability of the user sending you the link was banned? 

 

I'll be waiting for your updates!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!