View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
i usually upload weekly voice tracks onto my dropbox account and they get deleted weekly and replaced weekly so no space is taken.
today i tried to get on that page and instead there was a purple target graphic and under it this is what it said:
Error
Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our status page to see if there is a known incident, our help center and forums for help, or head back to home.
not sure what to do.
Hey @Leslie Webster, sorry to see you're having this issue.
Have you tried accessing your Dropbox account from a different browser or a private browsing/incognito window, to see if that helps?
Let me know what you find.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
ok thanks for the reply. is there a browser you recommend more than the other?
No worries, Leslie!
Our website works best on the two most recent versions of:
I hope this helps!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
well praise God! i tried on chrome and it works!
not sure what the deal is with safari but i'm glad chrome was the solution.
Happy to hear that, Leslie!
If you need anything else, let us know.
Have a wonderful day!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!